Customer Service New Associate-Query Management

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across over 40 industries, Accenture offers Strategy and Consulting, Technology, and Operations services powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. 

Your role

You will be aligned with our Customer Support vertical and help us manage/resolve customer queries, handle escalations and complaints of dissatisfied customers & give the best resolutions. You will also be responsible for closing the faults and complaints within SLAs. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. 

Roles and Responsibilities:

• In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your primary interaction is with your team and your direct supervisor.
• In this role, you will be given detailed instructions on all tasks.

Training & development

An employee at Accenture is encouraged to develop one’s learning plan, based on mutually identified competency gaps, in the present and aspired job career path. Advance your skills through state-of-the-art offerings that tie virtual learning directly back to your real-world career. Constant learning, growing, and becoming a better version of yourself.

For more details please click here

Benefits

(Source: Ambition Box). In addition to salary, Accenture employees have reported the following benefits  to care for you and your family:

• Medical coverage
• Health Insurance
• International Relocation
• Parental leave
• Vacation & Paid Time Off
• Flexible work arrangements

To learn more about their benefits click here

Career progression

Each career path in Accenture is a continuous learning journey, and an opportunity to grow in new directions and surprise yourself and them. As one dynamic network, they channel their curiosity about what comes next to make change happen, together.

Work-life balance

Accenture provides a hybrid working option with flexible work timings. Good platform to learn about multitasking. Balance your work and personal life with a range of workplace options and innovative tools that help you stay connected globally. Work days are usually from Monday to Friday.

Culture & vibe

Accenture has a diverse and inclusive culture. Being a global organization, the company gives an open environment to employees from different backgrounds. On the whole, Accenture encourages an environment of safety, security, and flexibility while maintaining the principles of honesty and integrity.

About you

• Ability to perform under pressure
• Ability to work well in a team
• Adaptable and flexible
• Agility for quick learning
• Written and verbal communication

How to apply

To apply for this role, click on the "Apply on employer site" button which navigates to the career page where the application can be submitted directly.