Associate-Warranty Analytics

What would you do?

You will be aligned with our Insights & Intelligence vertical and help us generate insights by leveraging the latest Artificial Intelligence (AI) and Analytics techniques to deliver value to our clients. You will also help us apply your expertise in building world-class solutions, conquering business problems, addressing technical challenges using AI Platforms and technologies. You will be required to utilize the existing frameworks, standards, patterns to create architectural foundations and services necessary for AI applications that scale from multi-user to enterprise-class and demonstrate yourself as an expert by actively blogging, publishing research papers, and creating awareness in this emerging area.

You will be working as a part of the Warranty Analytics team which focuses on the creation & building of analytics solutions for the clients by using warranty/after-sales data captured via the client which helps them to reduce anomalies or related outlier analysis which further helps in warranty cost or improve product quality.

In Warranty Management, you will be working on defining warranty offerings; running outsourced after-sales warranty support and entitlement programs; evaluating customer feedback and planned versus actual costs of warranty coverage; using warranty data analytics to reduce cost and improve product quality; increasing recoveries from suppliers and design and deploy warranty solutions. The team also works on the verification and analysis of warranty claims based on available and external resources – a portal with supporting information.

What are we looking for?

We are looking for individuals who have the following skillset:

• Adaptable and flexible
• Ability to perform under pressure
• Problem-solving skills
• Detail orientation
• Ability to establish a strong client relationship

Roles and Responsibilities

Please note this role may require you to work in rotational shifts.

• In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your team and direct supervisor.
• You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work.
• You will need to be well versed with basic statistics and terms involved in the day-to-day business and use them while discussing with stakeholders.
• You will be required to help in the overall team's workload by managing your deliverables and helping the team when required.
• You will be an individual contributor as a part of a team, with a predetermined focused scope of work.