Customer Service Operations Application Tech Support Practitioner

About the role

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology, and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com Accenture | Let there be change We embrace change to create 360-degree value.

Project Role: Application Tech Support Practitioner

• Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Key Responsibilities 

• Taking ownership of customer issues reported solving their problems through by providing resolution
• Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Technical Experience

• Installation configuration of various applications
• Installation configuration of Operating system with various methods like WDS, GHOST, Bootable PD, etc
• Engineer ensure proper logging of all issues
• Document technical issues in the knowledge database
• Should possess the ability to learn work on changing emerging technologies Certification in new technologies like Azure, AWS will be added advantage
• Keep track of users' system issues until resolved by adhering to the SLA

Professional Attributes

• Good technical skills should possess with current technology
• Good communication skills both written verbal
• Should be a Tech-Savviness
• Flexible to work in all shifts under pressure situations
• Good analytical skill
• Educational Qualification: Diploma/BE in computer technology

Management Level:12

Work Experience:1 - 2.5 years

Work location: Gurugram

Must-Have Skills: Customer Service Operations

Good To Have Skills: Desktop Transformation