Guest Service Associate - Front Office (Start ASAP)

Your role

Job description

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer service at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop the Reception team to ensure the smooth functioning of the department and promote teamwork.
• Any matter that may affect the interests of the hotel should be brought to the attention of the Management.
• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

About you

Qualifications

• Graduate

Additional information

• Minimum of 0-1 years of Experience or Freshers

Benefits

If you join as a full-time employee, you will have access to the following:

• Valuing Efforts
• Recognizing Talent
• Health Care program
• Continuous learning and skills development
• Rewarding Achievements

Training and development

At Accor, Heartists® are encouraged to embrace challenges and develop their potential through continuous learning and skills development. Learning is woven into the culture, with limitless opportunities available—from collaboration with colleagues and hands-on job experience to brand immersion and access to The Academy. This environment fosters a culture of ongoing growth and contribution, ensuring that there is always something new to explore and offer.

To know more, watch this video:

Career progression

Accor believes that a career is not necessarily linear, but rather filled with twists and turns. The Group offers limitless possibilities for team members to define their paths, allowing their careers to evolve alongside them. Whether exploring new roles within different brand segments or in another country, Accor is dedicated to supporting these journeys by providing access to upskilling, learning, development training, and internal job opportunities throughout their careers.

Sources

The following sources were used in researching this page:

• group.accor.com/en/careers/join-accor/benefits
• group.accor.com/en/careers/join-accor/learning-development
• group.accor.com/en/careers/join-accor/career-growth-opportunities
• Youtube.com