Guest Service Associate - Front Office (Start ASAP)

Your role

Job description

• Responsible for daily administration, meeting and greeting visitors, dealing with guests’ queries and complaints, and booking rooms.
• Maintain high standards of customer service at the Reception office so that customers’ expectations are consistently exceeded.
• Motivate and develop the Reception team to ensure the smooth functioning of the department and promote teamwork.
• Any matter that may affect the interests of ACCORHOTELS should be brought to the attention of the Management.

Key responsibilities:

• People Management
  • Provide effective support to the team to enable them to provide effective and efficient services.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Financial Management
  • Identify optimal, cost-effective use of the resources and educate the team on the same.
• Operational Management
  • Ensure quality and appropriateness of customer service provided.
  • To maintain Front Office log book and shift reports.
  • Respond to inquiries and effectively resolve problems.
  • Ensure all guests receive a swift, smooth, professional, and friendly  check-in and check-out
  • Ensure quality in all aspects of the job.
  • Maintain a record of all banquets and any other functions in the hotel.
  • Liaise with other departments for the resolution of day-to-day administrative and operational issues.
  • Carry out other duties which naturally fall within the reasonable expectations of the post.
  • Adhere to the Procedures & Standards Manual.
  • Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
  • Liaise with Housekeeping for the Room Status.
  • Handle additional responsibilities as and when delegated by the Management.

About you

Qualifications

• BHM / Diploma in Hospitality
• Good communication skills

Benefits

If you join as a full-time employee, you will have access to the following:

• Valuing Efforts
• Recognizing Talent
• Health Care program
• Continuous learning and skills development
• Rewarding Achievements

Training and development

At Accor, Heartists® are encouraged to embrace challenges and develop their potential through continuous learning and skills development. Learning is woven into the culture, with limitless opportunities available—from collaboration with colleagues and hands-on job experience to brand immersion and access to The Academy. This environment fosters a culture of ongoing growth and contribution, ensuring that there is always something new to explore and offer.

To know more, watch this video:

Career progression

Accor believes that a career is not necessarily linear, but rather filled with twists and turns. The Group offers limitless possibilities for team members to define their paths, allowing their careers to evolve alongside them. Whether exploring new roles within different brand segments or in another country, Accor is dedicated to supporting these journeys by providing access to upskilling, learning, development training, and internal job opportunities throughout their careers.

Sources

The following sources were used in researching this page:

• group.accor.com/en/careers/join-accor/benefits
• group.accor.com/en/careers/join-accor/learning-development
• group.accor.com/en/careers/join-accor/career-growth-opportunities
• Youtube.com