Guest Services Ambassador (Start ASAP)

Your role

Job description

• Ensures guests’ requests are handled efficiently at the Guest Service Centre.
• Manage the Guest Service Centre operation and workflow to maximize guests’ satisfaction.
• Ensures all calls from guests and external calls are handled professionally and with care adhering to the hotel’s policies and procedures.
• Ensures that the facilities are always in excellent working order, neat, and clean and that unauthorized persons do not enter the area.
• Ensures that the procedures to follow up on unresolved guest voicemails and messages in PMS are in place.
• Ensures that the Telephone Book function in PMS is maintained with the latest telephone information at all times
• Ensures that follow-up calls are made to guests to check for satisfaction when there is a service/facility defect.
• Follow all brand standards related to calls, documentation, and IRD order-taking
• Able to handle emergency calls as per set SOPs

About you

Qualifications

• BHM Degree in Hospitality.

Benefits

If you join as a full-time employee, you will have access to the following:

• Valuing Efforts
• Recognizing Talent
• Health Care program
• Continuous learning and skills development
• Rewarding Achievements

Training and development

At Accor, Heartists® are encouraged to embrace challenges and develop their potential through continuous learning and skills development. Learning is woven into the culture, with limitless opportunities available—from collaboration with colleagues and hands-on job experience to brand immersion and access to The Academy. This environment fosters a culture of ongoing growth and contribution, ensuring that there is always something new to explore and offer.

To know more, watch this video:

Career progression

Accor believes that a career is not necessarily linear, but rather filled with twists and turns. The Group offers limitless possibilities for team members to define their paths, allowing their careers to evolve alongside them. Whether exploring new roles within different brand segments or in another country, Accor is dedicated to supporting these journeys by providing access to upskilling, learning, development training, and internal job opportunities throughout their careers.

Sources

The following sources were used in researching this page:

• group.accor.com/en/careers/join-accor/benefits
• group.accor.com/en/careers/join-accor/learning-development
• group.accor.com/en/careers/join-accor/career-growth-opportunities
• Youtube.com