Account Management Associate, Seller Success (Start ASAP)

Your role

About the team

They are a multi-lingual, multi-culture team with a high diversity ratio and strong performance culture. The team helps support sellers on the Amazon India marketplace to become successful by providing them with actionable, time-bound nudges to grow/improve their business.

To be successful in this role you will have superior customer interfacing skills and demonstrate ownership, analytical ability, and an eye for detail. Operating in a fast-moving and sometimes ambiguous environment you will work autonomously taking full control and responsibility for achieving business objectives. This role provides opportunities to develop original ideas, approaches, and solutions in a competitive and ever-changing business climate.

Key Job Responsibilities

• Managing the seller relationship by championing the seller’s needs at Amazon. Build strong communication channels at all levels of the seller’s organization, set proper expectations, provide clear status communications, and manage toward a growth plan.
• Managing and driving the growth of the seller’s business: Build and execute on a scalable input plan that delivers key business opportunities for the seller and Amazon.
• Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and onboarding teams.
• Work with sellers to improve operational aspects of their business in providing a great consumer experience.
• Analyzing the business: Conduct deep dive analysis on the seller’s business at a category level and future opportunities. Publish recommendations and action plans based on data.

About you

Basic Qualifications

• Bachelor's degree
• Experience with Excel

Preferred Qualifications

• Experience with Microsoft Office products and applications

Benefits

At Amazon, you'll work on cutting-edge projects while enjoying benefits designed to support both you and your family's needs, tailored to your role and location. These may include:

• Stay Healthy and Financially Fit - Amazon provides you and your family access to the medical care you need, and ways to save for the future.
• Ready for the Unexpected - They know you can’t prepare for every scenario, which is why Amazon provides comprehensive coverage and protection to handle life’s unexpected accidents and surprises.
• Time for You, When You Need It - Regular time away from work is essential for employees to recharge and renew. Employees accrue paid time off in addition to company-paid holidays. And when you need more time for some of life’s bigger moments, such as caring for a new child or an ill family member, Amazon offers several paid and unpaid leave options.
• Professional Growth - Amazon employees are encouraged to enter different roles, take on new challenges, and learn new skills. The internal transfer opportunities and expanding career development programs help employees build their careers.
• Employee Assistance Program - The Employee Assistance Program is available to employees and their families for work-related or private issues, including anxiety and stress, legal or financial questions, family issues, child or elder care referrals, and many other topics that are important to you.
• Take Ownership - At Amazon, most employees can become owners of the company through the granting and vesting of Restricted Stock Units. Amazon is continually evaluating new ways to provide other types of ownership opportunities for all employees.

Training & development

The Learning & Development team at Amazon is dedicated to enhancing the associate experience by designing impactful programs that support employees' growth. With a focus on improving core operations tasks, they help develop leadership skills and foster stronger teamwork, leading to better performance and employee satisfaction. The goal is to revolutionize training, ensuring that employees thrive while contributing to Amazon's success.

Career progression

At Amazon, career growth is not just a possibility; it's a priority. They believe in fostering an environment where employees can continuously develop their skills and advance their careers. Whether through higher education support, hands-on apprenticeships, or mentorship programs, they provide a variety of opportunities that allow you to grow both professionally and personally. By offering tailored learning experiences, certifications, and access to experienced mentors, we empower our team members to achieve their full potential, take on new challenges, and progress in their careers.

Sources

The following sources were used in researching this page:

• amazon.jobs/en/jobs/2804063/team-lead-hyd8-ob
• amazon.jobs/en/benefits/global
• amazon.jobs/content/en/teams/fulfillment-and-operations/learning-development
• hiring.amazon.com/why-amazon/career-advancement/mentorships-development
• youtube.com