Advocacy Operations Associate

About Amazon

Founded by Jeff Bezos in 1994, Amazon began as an online bookstore but quickly expanded into selling DVDs, CDs, video games, electronics, and more. Today, Amazon sells products through its website and third-party sellers on its marketplace platform. Amazon's business model is unique because it allows companies to sell their goods directly to consumers without buying inventory or building a distribution network. Amazon takes a cut of each sale made through its marketplace platform and charges fees for services like Prime shipping and Amazon Echo sales.

Your role

The AO Associate should be someone passionate about supporting a fast-paced Ops environment who will enjoy the challenges and rewards of working in a fast-growing organization and in a very international environment. This is a high-visibility position with a big scope for creativity and self-development. The individual should possess excellent written and verbal communication skills, as the candidate will work very closely with a diverse team. The ability to create and manage work plans, and timelines and accommodate multiple priorities will be critical for success.

Responsibilities:

• Follows SOP or manager's instructions and ensures tasks are quality compliant
• Contributes to project improvement ideas, if applicable
• Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per SOP and SLA
• Proactively raises issues/alarms to managers or stakeholders
• Meets business metrics and goals, i.e., SLA, productivity targets and quality benchmarks.
• Maintains records of day-to-day work by updating trackers or workflow tools
• Meets predetermined and assigned productivity targets and quality standards.

Training, development, and rotations

At Amazon, you’ll be working with the best minds in technology. Learn and be curious here, and accelerate your career growth. You can take pride in knowing that your work is meaningful, having a positive impact on others, and making the world a better place. With a software development career at Amazon, you’ll always find a new challenge that excites you.

Salary & benefits

The annual salary for this role can range from INR 3.0 Lakhs to INR 5.0 Lakhs (Source: Glassdoor). They provide the following benefits,

• Paid time off
• Health care plans
• Financial planning and assistance
• Maternity and parental leave
• Employee discount on Amazon merchandise
• Employee Assistance Program (EAP)
• Leave programs for military service members, veterans, and their families

Career progression

Amazon believes everyone should have the opportunity to learn new skills and build their career at Amazon or elsewhere. That's why as part of their mission of being Earth's Best Employer, they made a $1.2 billion commitment to investing in the upskilling of employees with free skills training, tuition support programs, a variety of certifications, and more to help improve the abilities of employees. The Career Choice program is uniquely designed for associates interested in learning about and pursuing a future at Amazon — or elsewhere. It helps fund college tuition for associates looking to complete a high school diploma, GED, Bachelor's degree, and English as a Second Language (ESL) proficiency certifications. Career Choice also provides funding for employees studying aircraft mechanics, welding, medical billing, nursing, and other fields. Associates can participate in the Career Choice opportunities after 90 days of employment and can participate for as many years as they work at Amazon.

Work-life balance

Work days are usually from Monday to Friday. They have flexible work timings. When you join Amazon, you are part of a team that works together to create one goal. You create new friendships, and a lot of those are like family. Here you find good work with a balanced life.

Culture and Vibe

Amazon is a results-driven company. Its work culture is centred around productivity and innovation. The company keeps its teams small, which gives team members full-on responsibility and accountability for the task at hand. The introduction of team tenets helps employees make decisions that positively impact the company, as they can approach issues without having to take permissions that might end up being shut off. Clarity has also proven to be Amazon’s key to success. 

About you

To apply for this position, you must have,

Skills:

• Good communication skills – ability to communicate with internal/external stakeholders clearly and concisely
• Fungible to transition within work types, flexibility to work across shifts (24/7 shifts) and staggered week offs.
• Analyze and detect exceptions.
• Demonstrate flexibility to work overtime hours as per business requirement
• Strong learning ability

How to apply

To apply for this role, just click on the Apply button, which navigates to the career section where the application can be submitted directly.