Application Engineer II

Job summary

Would you like to be part of a team that is solving challenging problems for Amazon’s Physical Stores? Are you passionate about delivering new experiences that delight our customers and building highly available and low latency systems that can scale up to an ever-expanding customer base? We are hiring rockstar Application Engineers for our Physical Stores Returns team.

Team: Physical store technology teams support solutions for Amazon's brick and mortar stores. For example, one such store is the Amazon Books store, which offers a curated selection of books and an array of Amazon devices. It is a magical experience that combines the best parts of a neighborhood bookstore with Amazon.com’s low prices and the expertise of passionate, knowledgeable staff who tailor their approach to the unique needs of each customer. Physical Stores Returns team is one of the tech teams. We own end-to-end returns and post-purchase experience for the Physical Stores customers; be it in-store returns system or online returns of in-store purchases or supporting return drop-offs at our physical stores. We blend the online and in-store experiences by bringing parity across in-store and online returns feature set and providing an omnichannel returns experience. While we use existing Amazon systems when possible, our challenge is to build solutions that guarantee stringent wait time, latency, and availability of SLAs for an in-store experience while making the solutions extensible for online use cases as well. Everyone on the team needs to be entrepreneurial, wear many hats, and work in a highly collaborative environment that’s more startup than a big company


Role: As an Application Engineer in Physical Store Tech, you will work in a team of talented engineers to build and maintain services catering to Amazon Physical Stores Point of Sale interactions for customers. You will be required to work on and understand frontend, backend systems, as well as we AWS systems that the team uses. The ideal candidate is excited by technology, passionate about learning, and should view every customer interaction as an opportunity to create an exceptional customer experience. We are looking for a smart engineer who can effectively deal with ambiguity and work independently to clarify requirements, build prototypes and deliver results quickly. Come join a team in which builders build software and delight customers! You will learn a ton, have fun and make a positive impact on millions of people.

Key job responsibilities

Big Picture: You solve problems at their root, stepping back to understand the broader context
Proactive: You display energy and initiative in solving problems. You follow all possible avenues to get the job done
Adaptable: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles
Quality: You demonstrate appropriate quality and thoroughness.
Integrity: You act with personal integrity at all times
Professional: You work within your team’s process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution, or ensure a clear hand-off. You have a positive, can-do approach to work

BASIC QUALIFICATIONS

• BS in Computer Science or related technical field.
• At least 1 year of experience in the job offered or as a Software Engineer, Software Developer, or a related occupation.