Catalog Associate - Amazon Music

About Amazon

Amazon offers a variety of products and services through its online marketplace and content distribution platform, including online retail, cloud computing services, consumer electronics, e-book sales, and digital media downloads. Amazon's goal is to make changes that have a positive impact on society at large. This includes using its position as one of the biggest companies in the world to help reduce poverty worldwide through programs such as Amazon Smile.

Your role

As a Catalog Associate under Amazon Music your responsibilities are;

• The primary responsibility of the role is to perform quality checks on English language digital content while listening to identify errors as well as validating errors reported by various systems and customers.
• Individuals should ha have a passion for listening to music.
• Associate needs to continuously adapt to and learn the new features of various tools and systems and improve on their acumen to identify and report errors. They have to follow SOP to catch errors in the content.
• The associate will need to be aware of operation metrics like productivity (number of titles processed per hour), quality (defect percentage), and delivery/latency SLA. The associate will be measured on their compliance to these metrics, SLA requirements, QA guidelines, team goals, personal goals, and ability to ideate and drive process improvements for closure.
• The associate should be a team player and come up with ideas to improve the editing/QA process.
• The associate will need to often contact publishers and vendor managers to report errors and identify updates to provide a status update as and when required.
• The employee will be an individual contributor to this role.
• In addition, the associate must be able to pay close attention to minute details, have good communication skills, and have a professional demeanour.
• The associate should be a team player and come up with improvement ideas to improve the process.
• Will be required to work with headsets for the majority of the work time.

Training, development & rotations

Amazon is committed to empowering employees to do their best work – and to do your best work you need to be constantly learning, growing, and becoming a better version of yourself. With the support of the team, Amazon helps you to reach your potential through a variety of offerings, such as:

• A performance philosophy geared toward development, not ratings
• Constantly have to learn. When surrounded by extremely smart people
• Learn what customer-centric means.
• Job rotation programs designed to reignite and broaden your work experience
• Yearly education and training reimbursement to keep your skillset sharp
• Subscriptions to the leading online training platforms for technical and business acumen
• POD (Power of Difference) communities to network, mentor, and grow as leaders.

Salary & benefits

The average annual salary for a Catalog Associate role is INR 2.5 to 3.0 LPA (Source: Ambition box). The company takes care of you and your loved ones and will support you with a competitive and comprehensive benefits package. Below are some highlights:

• Paid time off
• Health care plans
• Financial planning and assistance
• Maternity and parental leave
• Employee discount on Amazon merchandise
• Employee Assistance Program (EAP)
• Leave programs for military service members, veterans, and their families

Career progression

Amazon believes everyone should have the opportunity to learn new skills and build their career at Amazon or elsewhere. The reason why as part of their mission of being Earth's Best Employer, they have made a $1.2 billion commitment to investing in the upskilling of their employees with free skills training, tuition support programs, a variety of certifications, and more to help improve the abilities of their employees. They also support:

• Higher Education 
• Apprenticeships & Certifications
• Mentorships & Development

Work-life balance

• Work-life balance is rated at 4.2/5.0 (Source: Ambition Box).
• Work days are usually from Monday to Friday. They have flexible work timings.
• This role is considered flexible and will be a mix of working from the local Amazon office and home depending on your preferences and the arrangements determined with your future manager.
• Leave policy with 45 paid leaves.
• You will be expected to live within a reasonable non-daily commute of the office.

Culture & vibe

• Amazon has a very relaxed but still professional work environment. It has a friendly and fun work culture. It is committed to being diverse, inclusive, and equal in its approach.
• The company believes that incentives are not enough to make workplace culture powerful. It understands that corporate culture and values define a business.
• They have gained an appreciation for their policies and initiatives that reinforce their employees to strive harder for their mission.

About you

As a Catalog Associate, the basic requirements are:

• You must be a graduate in any stream Minimum excel knowledge is preferred 
• You must have strong written and verbal communication in English 
• The associate will be required to use software and or tools for fixing up and data capture daily. 
• The tasks will be primarily repetitive and will require the individual to make judgment-based decisions keeping in mind the guidelines provided in the SOP. 
• The individual will also need to be able to raise a flag depending on the situation.

To be an attractive employee the preferred skills are,

• Working knowledge of computers (Basic MS Office-related skills)
• Basic Analytical and Logical Reasoning Skills

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page which navigates to the career page where the application can be submitted. 

The basic recruitment process is done as per the following steps.

• Online Application
• Phone Interview
• In-Person Interview (Technical)