Business Operations Analyst

Job Description

Amazon's vision is to be the earth most customer-centric company. The ambition of the Amazon payments business is to transform payments in India. This role is of a business and operations analyst- mainly has two responsibilities: a) analyzes business data through tools like SQL, Excel, tableau etc and comes up with segments, data-cuts, recommendations. b) On the operations side, the individual works with external merchants/brands in executing small/medium size business or marketing initiatives.

The individual will have to interact extensively with members within the Category, Data and Ops teams and across business lines. There will be a steep learning curve, adding a fair amount of business skills and growth opportunities to the individual. This role requires 1-3 years of previous work experience in a) data analysis tools (SQL, excel and tableau) and b) account managing small/medium size brands/sellers.

A day in the life:

Work with category and product teams within bill payments and money transfers in deep-diving on business problems using SQL, data, work on monthly offers planning through data-deep dives and work with external brands like telcos, DTH or subscription providers in executing growth partnership ideas. In a nutshell, this is a business analyst + category sales specialist.

Key Job Responsibilities

• Analyses data using SQL, Excel, Tableau & provides actionable insights.
• Does exploratory analysis: Fetches data from systems, analyzes trends, writes medium to complex SQL queries
• Works Closely with Business operations, Category, Customer Service, Tech and marketing teams
• Owns & improves core processes which involve working with multiple stakeholders across business and functions
• Account manages mid-size external stakeholders for any growth/partnership initiatives
• Category POC for managing and resolving customer escalations within SLA and Influences cross-functional owners for RCAs &

Basic Qualifications

• Moderate to advanced proficiency working with SQL and Excel
• Ability to handle conversations with external partners and execute growth initiatives with them.
• Demonstrated history of working in a fast-paced, ambiguous environment with stakeholders
• Up to 1 year of experience as an analyst or associate program manager or similar roles

Preferred Qualifications 

• Ability to manage and prioritize workload
• Experience in managing escalations and operations for fast-paced businesses
• Experience with data visualization using Tableau, Quicksight
• Past experience in Fintech or Ecommerce