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About Amazon

Founded by Jeff Bezos in 1994, Amazon began as an online bookstore but quickly expanded into selling DVDs, CDs, video games, electronics, and more. Today, Amazon sells products through its website and third-party sellers on its marketplace platform.

Your Role

In this role, you will be responsible for working closely with Service Providers, the Customer Service team, the Customer outbound process, the Service category team, and Operations to identify the gaps in the fulfillment of a service provided to the customer and work with them to alleviate their acute/short-term issues.

• Under general supervision, follow pre-defined processes, guidelines, and SOPs to perform tasks with high levels of accuracy and productivity.
• Tasks include interacting and coordinating with customers, gathering and presenting customer feedback and ensuring Amazon remains competitive, wide selection and good product information, and solving challenging operational goals.
• Also include maintaining records of work, tracking business workflow, and escalating deviations.
• Report audit results and communicate them to others within the organization.
• Analyze data and identify new trends/patterns.
• Identify generic patterns in cx escalations and to be translated them into guidelines and SOPs to improve the overall escalation process.
• Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality.
• Should be open to working on Saturday & Sunday, with any other 2 days of the week off.

Training & Development

The Learning & Development team is focused on improving the everyday experience of the associates. They design and deliver learning programs to guide and support employees' career paths inside Amazon and implement improvements that make a real difference for both its workers and its customers.

Salary & Benefits

The estimated salary for this role ranges from INR 301,996 to INR 318,240 per year. Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements depending on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

• Health care coverage for you and eligible family members.
• Health Savings Account.
• Dental and Vision plans.
• 401(k) plan.
• Life and Accidental Death and Dismemberment Insurance.
• Short-Term and Long-Term Disability Insurance.
• Maternity and Parental Leave.

Career Progression

This is a chance to work in an innovative team, participating in operational excellence, system support, process, and design that span the entire company.

Work-Life Balance

Schedules that work with your life. You may be juggling family, school, friends, and other activities. That’s why they offer a variety of work schedules that work for you. In addition to full-time and part-time shifts, they also offer seasonal opportunities as well as other unique scheduling options.

Culture & Vibe

Diverse and inclusive teams positively impact the products and services, helping Amazon better serve customers, selling partners, employees, and communities from all backgrounds.

About You

• Bachelor's degree.
• Experience with Microsoft Office products and applications.

How to Apply

• The overall process includes three rounds, each having its own set of requirements and skillsets that you need to fulfill. 
• The first round is based on your resume and personal experiences that can be compared with the job description.
• Second round, an HR manager will call you for an interview and assess your skillsets and knowledge about the job profile. 
• Suppose you successfully pass both rounds. Then you will be called for a technical round where they test your technical skills.
• To apply for this position, simply click the "Apply on employer site" button on this page.

Sources

The following sources were used in researching this page.

• ambitionbox.com/Amazon-salary
• amazon.jobs/Amazon-benefits, training & development, career progression