Data Associate (Japanese), ML Data Ops (Start ASAP)

Your role

Key responsibilities as follows:

• Meets business metrics and goals, including SLA, production, and quality targets.
• Maintains records of daily work by updating trackers or workflow tools.
• Follows SOP/guidelines or manager's instructions to ensure quality compliance.
• Contributes to project improvement and operational excellence ideas.
• Provides timely responses to stakeholders on related tasks as per SOP and SLA.
• Raises issues that may impact core deliverables or operations to manager or stakeholders.
• Analyzes data, evaluates trends/patterns, and recommends generic patterns for rules.
• Willingness to work with sensitive issues, including adult content and other potentially offensive products.
• Troubleshoots process issues and conducts root cause analysis if required.

About you

The ideal candidate will have:

• A graduate degree or equivalent.
• Proficiency in Japanese (JLPT N3 or above/BA in Japanese) and English.
• Strong analytical and communication skills.
• Passion for delivering a positive customer experience and maintaining composure in difficult situations.
• Ability to complete challenging goals or assignments within defined SLA.
• Basic Excel knowledge and familiarity with the e-commerce industry are preferred.

Benefits

Amazon offers competitive salaries, bonuses, healthcare, and other perks in a diverse and inclusive workplace.

Training and development

Opportunities for professional development and mentorship are provided to support career growth.

Career progression

Potential for career advancement within Amazon's diverse teams, with expected growth in skills and responsibilities.

Report this job