Data Centre Linux & HW Engineer

About Amazon

Amazon offers a variety of products and services through its online marketplace and content distribution platform, including online retail, cloud computing services, consumer electronics, e-book sales, and digital media downloads. Amazon's goal is to make changes that have a positive impact on society at large. This includes using its position as one of the biggest companies in the world to help reduce poverty worldwide through programs such as Amazon Smile.

ADSIPL offers an exciting, dynamic, and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner. Mid-2012, AWS S3 web service accepted its 1 trillionth object, currently accepting more than 40,000 objects uploaded every second daily. To keep up with this demand on both disk and network capacity, they also continue to expand their Data Centers in India. 

Your role

This role is a unique opportunity to work in some of the most cutting-edge data centres in the world. ADSIPL’s data centres are large-scale high-density centres where you will be working on changing the face of Cloud technology in India.

A Data Centre Linux & HW Engineer at ADSIPL may be the primary point of contact for both internal customers (for example Network Engineers, Systems Engineers, Software Developers, Database Engineers, and Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others).

Your responsibilities

There is never a dull moment as each day presents itself with different challenges. Some of the key responsibilities you will undertake are:

Problem Solving:

• Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently, these include:
  • Escalation point and technical troubleshooter for all Systems and Network hardware problems
  • Deep diving into Linux server issues
  • XEN service virtualization troubleshooting

Technical:

• Troubleshoot technical issues on various platforms ranging from Systems through Networking to Power/Mechanical,
  • Remediation of physical layer outages, both Systems & Network
  • Remediation or recovery of physical power issues on racks
  • Participate in Data Center power & cooling events

Operations:

• Meet 24x7 On-Call requirements and respond during shift rotations.
• Install & configure racks of hosts in line with internal SLAs
• Triage & resolve trouble tickets for all devices in your region
• Data Center point of contact for all High Severity issues
• Physical replacement of server and network device parts
• Ensure the correct rotation of parts & spares
• Help define metrics to increase the customer uptime
• Enforcing Security Best Practices at ADSIPL
• Interact with third-party vendors & contractors
• Contribute ideas to improve operational efficiency·

Project Management:

• Participate in and deliver on several high-impact small to mid-scale projects
• Participate in internal team meetings at ADSIPL for metric analysis and project status updates
• Help build the world’s largest Cloud infrastructure in India

Mentoring:

• Share knowledge and help educate less technical staff on the best practices related to all service owner issues
• Hiring: Contribute towards building a great team by getting involved in the ADSIPL’s hiring process/candidate interviews

Training, development & rotations

Amazon is committed to empowering employees to do their best work – and to do your best work you need to be constantly learning, growing, and becoming a better version of yourself. With the support of the team, Amazon helps you to reach your potential through a variety of offerings, such as:

• A performance philosophy geared toward development, not ratings
• Constantly have to learn. When surrounded by extremely smart people
• Learn what customer-centric means.
• Job rotation programs designed to reignite and broaden your work experience
• Yearly education and training reimbursement to keep your skillset sharp
• Subscriptions to the leading online training platforms for technical and business acumen
• POD (Power of Difference) communities to network, mentor, and grow as leaders.

Salary & benefits

The average annual salary for a Data Centre Linux & HW Engineer role will range from INR 11 to 12 LPA (Source: Glassdoor). The company takes care of you and your loved ones and will support you with a competitive and comprehensive benefits package. Below are some highlights:

• Paid time off
• Health care plans
• Financial planning and assistance
• Maternity and parental leave
• Employee discount on Amazon merchandise
• Employee Assistance Program (EAP)
• Leave programs for military service members, veterans, and their families

Career progression

Amazon believes everyone should have the opportunity to learn new skills and build their career at Amazon or elsewhere. The reason why as part of their mission of being Earth's Best Employer, they have made a $1.2 billion commitment to investing in the upskilling of their employees with free skills training, tuition support programs, a variety of certifications, and more to help improve the abilities of their employees. They also support:

• Higher Education 
• Apprenticeships & Certifications
• Mentorships & Development

At ADSIPL, career progression is part of its environment. They want their employees to progress. If your career path is in Systems, Network or Database Engineering, Software Development, or maybe AWS Support, Technical Operations, or perhaps Project Management, they will create a development plan to enable you to succeed in reaching those goals. This begins on Day One!

Work-life balance

• Work-life balance is rated at 3.4/5.0 (Source: glassdoor).
• Work days are usually from Monday to Friday. They have flexible work timings.

When you join Amazon, you are part of a team that works together to create one goal. You create new friendships, and a lot of those are like family. So even when you can’t get away for a while, we make coming to work the best it can be for you – and your work family.

Culture & vibe

• Amazon has a very relaxed but still professional work environment. It has a friendly and fun work culture. It is committed to being diverse, inclusive, and equal in its approach.
• The company believes that incentives are not enough to make workplace culture powerful. It understands that corporate culture and values define a business.
• They have gained an appreciation for their policies and initiatives that reinforce their employees to strive harder for their mission.

About you

As a Data Centre Linux & HW Engineer, the desired qualification and key skills required are:

Basic Qualification

• Solid Understanding of Linux/Unix Administration
• Server Hardware Troubleshooting experience
• Server Booting: POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID
• Some Experience with Network Protocols: TCP/IP, Ethernet, L2/L3 technologies
• Network Hardware: Copper and Optical Fiber Cabling, Switches, Routers
• Strong Communication Skills
• Passionate about IT infrastructure and hardware!
  • This position also has a physical component requiring the ability to lift & rack equipment up to 20kg; it may require working in cramped spaces or elevated locations while adhering to health & safety guidelines.
  • This role involves covering 24x7 shift rotation

Preferred Qualifications

• Remote Access: Console routers, IPMI, BMC
• Network Equipment Installation and Configuration
• Cisco IOS, NX-OS, JunOS
• Redundancy: Power feeds, ATS, Server Hardware, RAID, Network Connectivity
• Data Center Operations: Inventory Management, Hot/Cold Aisles, Security
• Participated in Project Management
• Experience or Knowledge of AWS products: EC2, EBS, S3, etc.
• Scripting: Bash, Python, Perl, Ruby (or programming languages)

How to apply

To apply for this role, simply click the "Apply on employer site" button below, which navigates to the career page where the application can be submitted. 

The basic recruitment process includes,

• Online Application
• Phone Interview
• In-Person Interview (Technical)