FBA Catalog Assistant (Start ASAP)

Your role

Amazon.in's Fulfillment by Amazon (FBA) team is seeking a Superstar Investigation specialist to manage investigation cases supporting both their Merchant and Customer experience.

FBA is a highly visible and strategic program within Amazon. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world-class product with Amazon.in's customer-centric focus applied to the Merchant experience. Their teams' objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior performance of receive, store, pick, pack, ship, transportation and customer service.

Responsibilities include

• Assist with investigation and root cause resolution for high-impact FBA Merchant and Customer Issues.
• Assist with the definition and design of improvements to software (tools), creation of standard operating procedures and processes for Amazon's Fulfillment Center Operations, Technical Account Management for Merchants (TAM) and Customer Service (CS) associates.

About you

Basic qualifications

• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications

Preferred qualifications

• Knowledge of Excel at an advanced level

Benefits

The benefits offered can vary by location, scheduled hours, and how long you’ve worked for Amazon. They also depend on your job status, such as seasonal or temporary employment. The benefits may include:

• Medical plans
• Employee assistance program
• Financial security
• Comprehensive insurance
• Restricted stock units
• Adoption assistance
• Maternity and parental leave
• Paid time off and holidays
• Employee discount

Training & development

Experience robust training initiatives such as Career Choice, the Amazon Technical Apprenticeship Program, AWS Training and Certification, AWS Grow Our Own Talent, and Machine Learning University. Amazon's Learning & Development team is dedicated to enhancing employee growth and satisfaction through innovative programs that improve operational tasks, foster leadership capabilities, and cultivate stronger team dynamics, ultimately enhancing overall performance.

Career progression

Advance your career while still earning a paycheck, and improve your networking within Amazon. They offer internal mentoring programs that connect you with fellow Amazonians and help you take your skills to the next level. You can also participate in Career Choice opportunities after 90 days of employment for as many years as you work a regular, full-time role at Amazon.

To know more, watch this video:

Sources

The following sources were used in researching this page:

• aboutamazon.com/workplace/upskilling-commitments
• amazon.jobs/content/en/teams/fulfillment-and-operations/learning-development
• hiring.amazon.com/why-amazon/career-advancement/mentorships-development
• amazon.jobs/en/benefits
• youtube.com