CXQO Associate

About Amazon

Amazon offers a variety of products and services through its online marketplace and content distribution platform, including online retail, cloud computing services, consumer electronics, e-book sales, and digital media downloads. Amazon's goal is to make changes that have a positive impact on society at large. This includes using its position as one of the biggest companies in the world to help reduce poverty worldwide through programs such as Amazon Smile.

Your role

In this role, you won't directly interact with customers, but instead, you'll support computer vision and algorithms. Your responsibilities include;

• Perform data collection tasks related to an Amazon device, application, or service.
• Execute tasks assigned to you on a daily basis by adhering to Standard Operating Procedures (SOPs) and predefined guidelines.
• Participate in process improvement to increase the quality, efficiency, and accuracy of your team’s processes.
• Partner with your team manager when your work is delayed or blocked due to technical issues.
• Report issues with tools and software to the development team when necessary.
• Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.

Training, development & rotations

Amazon is committed to empowering employees to do their best work – and to do your best work you need to be constantly learning, growing, and becoming a better version of yourself. With the support of the team, Amazon helps you to reach your potential through a variety of offerings, such as:

• A performance philosophy geared toward development, not ratings
• Constantly have to learn. When surrounded by extremely smart people
• Learn what customer-centric actually means.
• Job rotation programs designed to reignite and broaden your work experience
• Yearly education and training reimbursement to keep your skillset sharp
• Subscriptions to the leading online training platforms for technical and business acumen
• POD (Power of Difference) communities to network, mentor, and grow as leaders.

Salary & benefits

The average annual salary for a fresh CXQO Associate role is INR 2.5 to 3.0 LPA (Source: Ambition box). The company takes care of you and your loved ones and will support you with a competitive and comprehensive benefits package. Below are some highlights:

• Paid time off
• Health care plans
• Financial planning and assistance
• Maternity and parental leave
• Employee discount on Amazon merchandise
• Employee Assistance Program (EAP)
• Leave programs for military service members, veterans, and their families

Career progression

Amazon believes everyone should have the opportunity to learn new skills and build their career at Amazon or elsewhere. The reason why as part of their mission of being Earth's Best Employer, they have made a $1.2 billion commitment to investing in the upskilling of their employees with free skills training, tuition support programs, a variety of certifications, and more to help improve the abilities of their employees. They also support:

• Higher Education 
• Apprenticeships & Certifications
• Mentorships & Development

Work-life balance

• Work-life balance is rated at 4.2/5.0 (Source: Ambition Box).
• Work days are usually from Monday to Friday. They have flexible work timings.
• This role is considered flexible and will be a mix of working from the local Amazon office and home depending on your preferences and the arrangements determined with your future manager.
• Leave policy with 45 paid leaves.
• You will be expected to live within a reasonable non-daily commute of the office.

Culture & vibe

• Amazon's has a very relaxed but still professional work environment. It has a friendly and fun work culture. It is committed to being diverse, inclusive, and equal in its approach.
• The company believes that incentives are not enough to make workplace culture powerful. It understands that corporate culture and values define a business.
• They have gained an appreciation for their policies and initiatives that reinforce their employees to strive harder for their mission.

About you

As a CXQO Associate, the basic qualification required is:

• Bachelor's degree.
• 0 – 2 two years of experience in a contact centre or equivalent.
• Be willing and able to work flexible schedules and shifts (including night shifts)
• Comfortable working in an ambiguous and fast-paced environment.
• Must be able to work virtually in a “work from home” environment.
• High attention to detail.

To be an attractive employee the preferred qualifications and skills required are,

• Proven record of delivery of performance metrics in an Operations environment
• Practical knowledge of data processing needs and trade-offs
• Experience working in virtual environments

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page which navigates to the career page where the application can be submitted. 

The basic recruitment process is done as per the following steps,.

• Online Application
• Phone Interview
• In-Person Interview (Technical)