Onboarding Specialist - English

Job Summary

As an Onboarding specialist, you will interact with advertisers over calls and emails and is responsible for helping them meet their advertising goals via opportunity identification and optimization of their existing advertising account. Additionally, you will equip the advertisers to identify the advertising business opportunities, review their product listings, create advertising campaigns, and help them adopt high-value actions on their accounts to influence their success in advertising. Your success will be measured by the number of new Advertisers you onboard and retain on Advertising products.

This includes, but is not limited to:

• Serves as the main point of contact for Advertisers and act as an enabler to their sales & marketing initiatives via 1:1 outreach programs
• Provide onboarding support along with setting up campaigns for new and existing Advertisers
• Understand Performance Advertising and uses various tools and techniques to fix campaign setup and provide related campaign optimization support
• Respond promptly & accurately to advertiser queries and help them resolve issues with regards to their campaigns
• Identify common blockers faced by new and existing Advertisers and provide feedback to the marketing and product development teams to improve advertiser experience
• Identify opportunities to improve designed Amazon product based on customer feedback, data analysis, and feature gaps with competitive products

Basic Qualifications

• Education Qualification: Bachelor’s or Postgraduate Degree (MBA) degree in a business discipline
• Work Experience: Proven work experience of 2-4 years in sales/marketing efforts
• Communication Skills: Excellent communication skills (written and spoken) in the English language
• Ability to handle and interpret large sets of data
• Demonstrated ability to work in a team in a very dynamic environment
• Flexible to work in shifts and should be comfortable working in an outbound environment
• Advanced computer literacy especially in Microsoft Office applications – Excel, Access, Word and PowerPoint
• Passionate about online business, e-commerce and sales/customer support

Preferred Qualifications

• MBA in Digital Advertising or other related Master's degree
• Experience in the e-commerce or retail industry
• Experience with working on Salesforce or email marketing platforms will be an add-on
• Experience in data analysis, either professional experience or through education
• Demonstrate high attention to detail and proven ability to manage multiple, competing priorities simultaneously
• Google Ad Words / Bing Ads certification will be an added benefit