India
Opportunity expired
Local Onsite Support Team is designed to guide and assist customers/vendors to ensure a seamless experience while working with Amazon systems. As a part of the Local Onsite team, the primary role will be providing all reasonable support to customers/vendors in improving their capabilities to ensure that they are able to execute their business in the most optimum way. The role will comprise of assisting the customer /vendor to get well versed with various Amazon tools and provide on-ground support to assess inputs like PO management, shipment, etc. The team will be responsible for helping in undertaking on-ground training of new customers/ vendors. These tasks include, but are not limited to, assisting in training on populating/procuring catalog content, face to face interacting/coordinating with the vendors/manufacturers/customers, identifying and correcting errors, maintaining records of work received and work performed, etc. In addition to being a support associate grooming customers/vendors to become self-sufficient on the platform, the individual is expected to take on larger responsibilities such as initiating and owning process improvement projects, participating actively in stakeholder calls/meetings, etc.
I. Skills
a. Strong written and spoken communication skills
b. Good working knowledge of MS Office Suite
II. Ability to
a. Multi-task in a fast-paced environment
b. Operate in the system with speed and accuracy necessary to meet Amazon standards
c. Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders
III. Demonstrate
a. Passion for Business Development
b. Strong interpersonal skills
c. Excellent listening skills
d. Excellent data accuracy skills, eye for detail, and commitment to meet deadlines
IV. Critical Qualities / Characteristics
a. Pace of implementation and consistency in performance
b. Willingness to take initiatives and additional responsibilities
c. Willingness to travel
d. Commitment and completion factor
e. Peer respect - establish and maintain cooperative working relationships
f. Creative and analytical problem solvers with a passion for operational excellence
g. Identify areas of possible process improvements
V. Operations
a. Meet and interact with local vendors on a Day-to-Day basis in the initial process setup.
b. Flag possible escalation, dive deep to recommend and implement corrective actions
c. Flag any updates received from stakeholders on process to Team Lead/Manager
d. Be part of client calls to raise challenges, lead, and document conference discussions
e. Audit tasks assigned to junior associates and report quality metrics(Senior Associate)
f. Train new staff and give feedback to the training team (Senior Associate)
ยท 0 to 4 years of working experience in online retail operations or similar fields.
ยท Experience working on process improvement processes like Six Sigma, Kaizen, etc. is a plus (Sr. Associates)
ยท SQL knowledge
> 100,000 employees
Technology
Amazon is the worldโs largest online retailer that offers a variety of products and services through its online marketplace.