Shipping and Delivery Support Associate

About Amazon

Founded by Jeff Bezos in 1994, Amazon began as an online bookstore but quickly expanded into selling DVDs, CDs, video games, electronics, and more. Today, Amazon offers a variety of products and services through its online marketplace and content distribution platform, including online retail, cloud computing services, consumer electronics, e-book sales, and digital media downloads.

Your role

A Shipping and Delivery Support team facilitates the flow of information between different stakeholders (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates) and resolves any potential issues that impact customer experience and delivery performance.

• An SDS Associate provides timely resolution to the issue at hand by researching & querying internal tools, taking real-time decisions, and having effective communication with the stakeholders (over the phone or email).
• An ideal candidate should be able to understand the issue and be able to drive Customer Experience without compromising on time.
• The candidate should have a basic understanding of Logistics and should be able to communicate clearly in verbal and written form.
• The role will require the candidate to communicate with the stakeholders over the phone.
• The SDS Associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon.
• The SDS Associate is expected to identify Delivery Partner concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary of Responsibilities:

• Effectively communicate in a clear and professional manner at all times
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Training, development, and rotations

At Amazon, you’ll be working with the best minds in technology. Learn and be curious here, and accelerate your career growth. You can take pride in knowing that your work is meaningful, having a positive impact on others, and making the world a better place. With a software development career at Amazon, you’ll always find a new challenge that excites you.

Salary & benefits

The average annual salary for this role will range from INR 3 to 4 LPA (Source: AmbitionBox). The company takes care of you and your loved ones and will support you with a competitive and comprehensive benefits package. Below are some highlights:

• Paid time off
• Health care plans
• Financial planning and assistance
• Maternity and parental leave
• Employee discount on Amazon merchandise
• Employee Assistance Program (EAP)
• Leave programs for military service members, veterans, and their families
• .....read more

Career progression

Amazon believes everyone should have the opportunity to learn new skills and build their career at Amazon or elsewhere. The reason why as part of their mission of being Earth's Best Employer, they have made a $1.2 billion commitment to investing in the upskilling of their employees with free skills training, tuition support programs, a variety of certifications, and more to help improve the abilities of their employees. They also support:

• Higher Education 
• Apprenticeships & Certifications
• Mentorships & Development

Work-life balance

When you join Amazon, you are part of a team that works together to create one goal. You create new friendships, and a lot of those are like family. Work days are usually from Monday to Friday with good flexible working hours.

Culture & vibe

• Amazon has a very relaxed but still professional work environment. It has a friendly and fun work culture. It is committed to being diverse, inclusive, and equal in its approach.
• The company believes that incentives are not enough to make workplace culture powerful. It understands that corporate culture and values define a business.
• They have gained an appreciation for their policies and initiatives that reinforce their employees to strive harder for their mission.

About you

For this role, the basic qualification and key skills required are:

Qualitative Requirements:

• Graduation/10 +2 in any specialization from a recognized university.
• Excellent communication skills (written and verbal) in the English language.
• Ability to communicate correctly and clearly with all customers
• Good comprehension skills – ability to clearly understand and state the issues customers present
• Ability to concentrate – follow customer’s issues without distraction to resolution
• Work successfully in a team environment as well as independently
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer
• Excellent typing skills
• Demonstrates an ability to successfully navigate websites
• Self-disciplined, detail-oriented, and willing to work night shifts
• Team player, flexible per business requirement, ability to quickly learn & successfully adapt in a dynamic environment.

How to apply

To apply for this role, just click on the " Apply on employer site" button, which navigates to the career section where the application can be submitted quickly.

The primary recruitment process includes,

• Online Application
• Phone Interview
• In-Person Interview (Technical)