Software Support Engineer

About Amazon

Founded by Jeff Bezos in 1994, Amazon began as an online bookstore but quickly expanded into selling DVDs, CDs, video games, electronics, and more. Today, Amazon sells products through its website and third-party sellers on its marketplace platform. Amazon's business model is unique because it allows companies to sell their goods directly to consumers without buying inventory or building a distribution network. Amazon takes a cut of each sale made through its marketplace platform and charges fees for services like Prime shipping and Amazon Echo sales.

Your role

This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Some of the key job functions of the support engineer are:

• Provide the first level of support for tickets filed in Audible
• Provide engineering support for incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
• Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java-based projects.
• Read and understand complex application code and make code fixes to resolve support issues
• Software deployment support in staging and production environments.
• Develop tools to aid operations and maintenance.
• System and Support status reporting.
• Ownership of one or more Digital products or components.
• Customer notification and workflow coordination and follow-up to maintain service level agreements.
• Work with the Audible engineering team for handing off or taking over active support issues and to create a team-specific knowledge base and skill set.

Training, development, and rotations

At Amazon, you’ll be working with the best minds in technology. Learn and be curious here, and accelerate your career growth. You can take pride in knowing that your work is meaningful, having a positive impact on others, and making the world a better place. With a software development career at Amazon, you’ll always find a new challenge that excites you.

Compensation & benefits

The salary for this role ranges between INR 4.0 Lakhs to INR 7.0 Lakhs per annum. The comprehensive benefits begin on day one for regular full-time employees including health care coverage, parental leave, ways to save for the future, and other resources to improve health and well-being. Taking care of employees' health and wellness is a priority.

• Paid time off
• Health care plans
• Financial planning and assistance
• Maternity and parental leave
• Employee discount on Amazon merchandise
• Employee Assistance Program (EAP)
• Leave programs for military service members, veterans, and their families

Career progression

Amazon believes everyone should have the opportunity to learn new skills and build their career at Amazon or elsewhere. That's why as part of their mission of being Earth's Best Employer, they made a $1.2 billion commitment to investing in the upskilling of employees with free skills training, tuition support programs, a variety of certifications, and more to help improve the abilities of employees. The Career Choice program is uniquely designed for associates interested in learning about and pursuing a future at Amazon — or elsewhere. It helps fund college tuition for associates looking to complete a high school diploma, GED, Bachelor's degree, and English as a Second Language (ESL) proficiency certifications. Career Choice also provides funding for employees studying aircraft mechanics, welding, medical billing, nursing, and other fields. Associates can participate in the Career Choice opportunities after 90 days of employment and can participate for as many years as they work at Amazon.

Work-life balance

Work days are usually from Monday to Friday. They have flexible work timings. When you join Amazon, you are part of a team that works together to create one goal. You create new friendships, and a lot of those are like family. Here you find good work with a balanced life.

Culture and Vibe

Amazon is a results-driven company. Its work culture is centred around productivity and innovation. The company keeps its teams small, which gives team members full-on responsibility and accountability for the task at hand. The introduction of team tenets helps employees make decisions that positively impact the company, as they can approach issues without having to take permissions that might end up being shut off. Clarity has also proven to be Amazon’s key to success. 

About you

• B.E. in Computer Science or a related field.
• 0 to 2 years of overall development/technical support experience.
• Proven track record in working on enterprise-level large-scale n-tier applications
• Development Experience in C/Java or open source-based technologies. Understanding of XML/SOAP, web services, web application development, and industry-standard commerce systems.
• Demonstrated experience in Perl or shell scripts, and a sound understanding of web technologies.
• Detailed knowledge of the UNIX/Linux operating system and tools
• Proven ability to troubleshoot and identify the root cause of issues in complex Enterprise Level applications.
• Demonstrated skill and passion for problem-solving and operational excellence.

How to apply

To apply for this role, just click on the Apply button, which navigates to the career section where the application can be submitted easily.

The primary recruitment process includes,

• Online Application
• Phone Interview
• In-Person Interview (Technical)

Sources

• in.prosple.com
• youtube.com
• ambitionbox.com
• amazon.jobs
• amazon.com