Transportation Representative

Job description

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Responsibilities

• Effectively communicate clearly and professionally at all times
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Qualifications

Qualitative Requirements

• Graduation in any specialization from a recognized university.
• Excellent communication skills (written and verbal). Ability to communicate correctly and clearly with all customers.
• Good comprehension skills – ability to clearly understand and state the issues customers present Ability to concentrate – follow customers' issues without distraction to resolution.
• Work successfully in a team environment as well as independently.
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer.
• Excellent typing skills.
• Demonstrates an ability to successfully navigate websites.
• Demonstrates a proficient knowledge of email applications.

Preferred qualifications

• Logistics background and Experience in a similar role.
•  Proficient in Excel.