Vendor Associate (Start ASAP)

About Amazon

Founded by Jeff Bezos in 1994, Amazon began as an online bookstore but quickly expanded into selling DVDs, CDs, video games, electronics, and more. Today, Amazon sells products through its website and third-party sellers on its marketplace platform.

Your Role

The Vendor Associate acts as the primary interface between Amazon and Selling Partner, providing phone, chat, and e-mail support in the English language governed by internal service level agreements. The Vendor Associate will be responsible for providing timely and accurate operational support to Selling Partners on the Amazon platform. 

• Candidates should work from the office.
• Candidates should have Fixed Line internet (High-speed broadband) and Power backup
• Provides prompt and efficient service to Amazon Selling Partner including the appropriate escalation of Selling Partner' issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partner's issues and questions.

Training, Development & Rotations

Candidates should expect to spend their initial 12-18 months learning the Selling Partner Support business, perfecting their technical skills and customer advocacy as well as learning new skills such as mentorship, coaching, negotiation, process improvement, and account management as they identify the next step in their career path with Amazon. Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement. Weekly Off: Rotational two-consecutive day off (it is a 5-day working week with 2 consecutive days off. During the first four months (Training & Transition) no unplanned leaves are allowed.

Salary & Benefits

The estimated salary for this role ranges from INR 300,000 to INR 500,000 per year. Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements depending on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

• Health care coverage for you and eligible family members.
• Health Savings Account.
• Dental and Vision plans.
• 401(k) plan.
• Life and Accidental Death and Dismemberment Insurance.
• Short-Term and Long-Term Disability Insurance.
• Maternity and Parental Leave.

Career Progression

The role of the Vendor Associate provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across 11 worldwide locations. Amazon and Selling Partner Support pride themselves on growing talent and leadership from within. The Vendor Associate role is an exciting entry point into an organization with endless career opportunities.

Work-Life Balance

Schedules that work with your life. You may be juggling family, school, friends, and other activities. That’s why they offer a variety of work schedules that work for you. In addition to full-time and part-time shifts, they also offer seasonal opportunities as well as other unique scheduling options.

Culture & Vibe

Diverse and inclusive teams positively impact the products and services, helping Amazon better serve customers, selling partners, employees, and communities from all backgrounds.

About You

• Education: Any Graduation (other than BE, BTech, and MBA Freshers) Language: English.
• Technical (Computers & Internet) savvy is required.
• Committed Selling Partner advocate, driving process & tool improvements.
• Enthusiasm and strong self-motivation.
• Strong prioritization and time management skills, with a high degree of flexibility.
• Embrace constant change with flexibility and good grace.
• Demonstrate an appropriate sense of urgency for contact response time in the face of variable workflow.
• Demonstrates effective communication, composure, and professional attitude.
• Exemplary performance record, particularly in quality & productivity.
• Desired skill sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.
• Experience within a customer service environment is preferred. Desire to expand skills into new areas.
• Business acumen in areas of e-commerce and retail.

How to Apply

• The overall process includes three rounds, each having its own set of requirements and skillsets that you need to fulfill. 
• The first round is based on your resume and personal experiences that can be compared with the job description.
• Second round, an HR manager will call you for an interview and assess your skillsets and knowledge about the job profile. 
• Suppose you successfully pass both rounds. Then you will be called for a technical round where they test your technical skills.
• To apply for this position, simply click the "Apply on employer site" button on this page.

Sources

The following sources were used in researching this page.

• amazon.jobs/Amazon-benefits, training & development, career progression