Customer Support Associate

About BYJU’S

BYJU’S creates learning products and delivers them to learners via the BYJU’S Apps that adapt to the learning style of individual learners and deliver original content to learners in the form of rich animations, engaging video lessons with teachers, and interactive simulations among others.

Your role

• Interact with customers through Calls (Voice Process)
• Focus on achieving targets based on call quality, connectivity, CSAT etc
• Maintains customer records by updating account information in the database.
• Understand the customer's query and identify the customer's need and give the best resolution to the customer.
• Recommend potential products or services to customers by analyzing customer needs.
• Maintain relationships with customers by providing support, information, and guidance and providing them with 100% satisfaction with the product they purchase.
• Focus on quality of work and documentation of the action as well.
• Be a team player and maintain team spirit, and positive energy at work.

Training, development & rotations

An organization arranges recreational activities for its employees to refresh them and sends them for training to update their knowledge. 

Values that are followed by the company are:

• Importance of meeting personal objectives.
• Importance of motivating employees.
• Importance of giving job satisfaction to employees.

Salary & benefits

The annual salary for the role at this company can range from INR 2.0 to INR 3.0 LPA. (Source: Ambition Box). Listed below are some benefits:

• Working from home when applicable.
• Flexible working hours.
• Career growth and development programs and options.
• Employee insurance, health, and wellness programs.

Career progression

BYJU’S is large, and still growing larger. Entry into BYJU is relatively easy when you are talented and qualified for the job or internship. The company is an excellent place to launch and grow your career. Growth at the company creates many opportunities for both vertical and horizontal career development. The opportunities are relevant to employees and interns in the company.

Work-life balance

Work days are usually from Monday to Friday with flexible work timings. This role is considered flexible and will be a mix of working from the office and home depending on your preferences and the arrangements determined by your future manager.

Culture & vibe

The BYJU’S workplace culture is influenced by the company’s values of dreaming big and learning every day, continuous innovation, nurturing active learners, using technology to drive change, celebrating everyone, delivering the best and building trust, and being HAPPY - Humble, Adventurous, Positive, Playful, and Yourself. Employees at BYJU come from a wide range of fields of study. They work individually, and as a team to revolutionize education and build a generation of active learners.

About you

To apply for this position you have the following skills

• Excellent communication skills in English and Hindi.
• Knowledge of additional languages would be an added advantage.
• Flexibility to work in rotational shifts during the day and punctuality to work is a must.

How to apply

To apply for this role, just click on the "Apply on employers site" button on this page which navigates to the career section where the application can be submitted directly.