Senior Representative, Business Operations

About this opportunity

We’re proud to be in the solutions business at Dell Technologies. And our business solutions are built on deep analysis and insight. Our Business Operations team within Business Support develops solutions to current and future challenges. We support activities ranging from marketing and manufacturing to maintenance and more. We define scope and objectives based on a thorough understanding of end users, business needs and processes. From analyzing, evaluating and documenting requirements through to specifying solutions, we strive to improve processes and maximize potential.

Join us as a Senior Representative on our Business Support team in Bangalore to do the best work of your career and make a profound social impact.

What You’ll Achieve

As a Business Operations Specialist, you will collaborate with our customers to define business requirements while providing solutions and tools that strengthen business processes. You will define objectives based on end-user needs and identify the organization's strengths, finding ways to use that knowledge to maximize opportunities. You will understand business implications of solutions and identify best practices, communicating them to drive knowledge management initiatives.

You Will

• Hours (rotational) –APJ, US, EMEA
• Track Mailboxes –Support and maintain all incoming Track requests for Customer, TA, SNow, SFDC, Channels, Hybrius.
• Provide EOQ Support (EMC & DELL) aligning with GRO support structure
• Work closely with international TAG Business Partners in supporting continuous sales alignment and restructuring
• Participate in monthly team forums providing process improvement ideas and possible group training opportunities
• Team Lead/Manager: Weekly conference calls with management outlining status of workload and identify possible process gaps.

Essential Requirements

• Oracle, SAP experience
• Excellent organizational as well as multi-tasking skills
• Self-initiation and creative-thinking
• High sense of urgency

Desirable Requirements

• Proficient in MS Office applications
• Typing Skills – min 45wpm
• SQL experience a plus but not required