Technical Support Engineer 2

Opportunity Insight

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online, and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Technical Support Engineer 2 on our Technical support team in Bangalore to do the best work of your career and make a profound social impact.

Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.

Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together, and provide inspirational leadership. Our culture code is defined by our values and is made real every day by defining expectations for how we work and how we lead.

What You’ll Achieve

As part of our Technical Support team, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will

• Supporting Dell EMC Connectivity products for DELL EMC customers across Globe
• Primary responsibilities include remote technical support for FC SAN products such as Brocade, Cisco fabric switches & DELL IP Switches.
• Troubleshooting and simulating the problems in the lab and providing solutions to the customers.
• Technical support includes voice call/dial in and troubleshooting remotely
• Day to day activities include Connectrix break-fix issues, analyzing configuration issues, coordinating with engineering, collaborating with other product support teams
• Troubleshoot the issue and provide a solution to the customer.
• Customer issues may be received by Support Centers through automated dial-homes, voice-initiated technical calls from DELL EMC Customers, Customer Engineers, or remote maintenance calls and Web Support Calls.
• Candidates should demonstrate specific knowledge of DELL EMC products Exhibit a positive attitude to customers and other employees.
• Ability to support and communicate with customers over the phone or preferred communication method by customers.
• Flexible to work in 24/7 shifts (Rotation Shifts).
• Work on customer issues remotely via phone/email/chat/WebEx.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Experience on FC Switches Brocade, Cisco & SAN management and Troubleshooting (fix issues related to advanced configuration on Switches (Brocade & Cisco)
• Working knowledge of TCP/IP, iSCSI, and Fiber Channel protocols, host operating systems like Solaris, HP-Unix, AIX, and windows, replication technologies.
• Ability to make effective decisions dealing with product and customer issues Exhibit a positive attitude towards customers, other employees and be a great team player
• Proficiency in hardware, software, and/or operating system environments
• Should be willing to work in shifts (24/7 environment)

Desirable Requirements

• Bachelor's degree
• Experience in NAS/ SAN storage would be an added advantage