CRM Analyst/ Associate Analyst – Government and Public Services (GPS)

CRM Analyst/ Associate Analyst – Government and Public Services (GPS)

The GPS CRM Analyst/Associate Analyst is responsible for working with GPS Executive and Sector Leadership; National, Industry, FSS, and Regional Super Users/Information Managers; and a variety of other stakeholder within the firm to advance the use of CRM as a business management and reporting tool. This individual will need to establish a core GPS CRM reporting capability that can be enhanced as data quality and reporting requirements mature; develop these reports with specific attributes related to metrics and report constructs relevant to the overall GPS Practice, as well as GPS Functions, Sectors, Accounts, and Service Areas; and work with various stakeholder organizations to verify and incorporate the core operating metrics necessary to support this reporting framework.

Key responsibilities 

• Provide key management reports and analyses to support effective practice development strategy and management decisions
• Prepare reports and analysis of the open pipeline, and the win/loss outcomes on both weekly and periodic basis
• Contribute to the design and development of new pipeline reports, analysis, dashboards and predictive analytics to meet the ever-evolving need for improved performance information
• Maintain the CRM reporting archives
• Address ad hoc analysis requests from leaders and stakeholders
• Provide business information management support through award bookings
• Ensure the business information complies with Deloitte standards and procedures
• Maintain consistency and accuracy of the contract information in the CRM opportunities
• Coordinate with pursuit teams and CAMs to resolve the discrepancies in CRM

Qualification and experience

• 0‐1 years of professional experience
• Bachelor’s degree

Key skills

• Data analysis skills and ability to work on large data sets.
• Excellent verbal and written communication skills in Business English.
• Strong MS Office skills, especially Excel and PowerPoint.
• Ability to synthesize, organize and present information in structured manner.
• Attention to detail and adherence to quality guidelines, standards and best practices.
• Knowledge of “Salesforce” CRM will be an advantage.
• Excellent team player with experience working and driving conversations with virtual teams, including proven ability to collaborate with a US based team
• Knowledge of the US Government marketplace and policy areas such as government spending, health care, education, human services, digitalization will be an advantage
• Understand and quickly adapt to the changing business requirements/priorities

Work you’ll do

As a CRM Analyst/Associate Analyst in the Government and Public Services (GPS) USI team, you will provide CRM reporting and dashboard services, ensure compliance of business information in CRM, enhance knowledge sharing, collaboration and visibility of the GPS group.

You should demonstrate strong business communication and presentation skills, be team-oriented, and have a proven ability to manage competing demands simultaneously.

Shift Timing: 2 PM to 11 PM