KX Analyst

About Deloitte

Deloitte Tax Services India Private Limited (“Deloitte Tax in India”) provides support through the tax transformation taking place in the marketplace. They offer a broad range of fully integrated tax services by combining technology and tax technical resources to uncover insights and smarter solutions for navigating an increasingly complex global environment.

Your role

As a part of this team, you will:

• Understand the scope and respond to practitioner requests for information, but meeting stipulated service-level agreement
• Search internal intellectual property databases to address requests
• Provide knowledge and content support to practitioners
• Write a summary of the information that has been collected
• Meet the quality benchmarks
• Maintain a working knowledge of the industry, services areas, functions, methods, and tools
• Manage service requests from origination to completion
• Collaborate with different teams within the KS organization
• Identify gaps in processes, and opportunities for improvements
• Ideate and create projects that can help automate the processes within the team
• Follow standard escalation process to resolve issues
• Participate in knowledge sharing and transfer sessions as and when required
• Update standard FAQs as and when required
• Perform content gap analysis and provide insights to respective KS team on the trends
• Broadcast RFIs when information available in internal repositories is limited

Your responsibilities

• The KX Help team is an India-based team that helps Deloitte practitioners across the world navigate Deloitte's repositories and facilitate access to the organization’s intellectual capital, methods, tools and solutions to enhance the sale and delivery of services to our clients.
• Operating in a 24x5 model, KX Help team helps practitioners find internal and external content, connect with subject matter experts, locate research expertise, and use the various Knowledge Services (KS) tools and resources more effectively.

Training, development & rotations

The professional services industry typically requires a unique skill set. Above all, they need to be responsive to a rapidly changing business landscape, and open to learning and growing. Given the pace of change and disruptive technologies being developed every day, the company wants all its professionals to be dedicated to developing themselves. Deloitte provides them with opportunities for continuous learning based on the 4Es:

• Education: Formal learning
• Experience: Experiential, project-based development roles and activities
• Exposure: Learning through networks, communities of practice, and peer/mentor relationships
• Environment: Resources and tools that reinforce and extend the learning

With that framework in place, the company provides support in every way. Professionals can take advantage of hundreds of formal programs offered across Deloitte throughout the year.

Salary & benefits

An average salary at Deloitte depends on the role they are applying for a fresh  KX Analyst the salary ranges from INR 3.5 to 5.5 LPA (Source: Ambition Box). Some of the benefits and programs provided by the company to support its employees and their family’s well-being needs are:

• Paid time off and holidays
• The sabbatical program lets the professional's request leave and provides them with an opportunity to follow their passion in support of key community initiatives
• Refresh and renew themselves to help increase their effectiveness, creativity, and productivity
• Parental leave
• Medical insurance

For more details on benefits click on read more 

Career progression

Deloitte has invested a great deal to create a rich environment in which its professionals can grow. And, as a part of the company's efforts, they provide its professionals with a variety of learning and networking opportunities.

• Includes exposure to leaders, sponsors, coaches, and challenging assignments. It helps to accelerate their employee’s careers along the way. 
• The company also provides a wide range of resources including live classrooms, team-based learning, and eLearning. 
• Deloitte supports its employee's progression through a well-defined career path by providing challenging assignments, mentoring, and targeted training. 
• Recent postgraduates begin as a consultant. The career path from there is to senior consultant, then manager, senior manager, and onto a path to director or partner or principal.

DU: The Leadership Center in India, its state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of its commitment to its people’s growth and development. 

Work life balance

Work-life balance is rated at a 4.1/5.0 scale, according to Glassdoor. Deloitte provides a good work-life balance by providing a flexible work environment. The company operates five days a week. 

Culture & vibe

Deloitte's positive and supportive culture encourages its people to do their best work every day. They celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that help them be healthy, centred, confident, and aware. The company offers well-being programs and is continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages its diversity, and where its people excel and lead healthy, happy lives. The People and Culture make Deloitte a place where leaders thrive.

About you

To apply for this position, you must have,

• MBA or Post Graduate in English, Economics, Literature, Library Sciences
• Familiarity with MS Office suite – Word, Excel, PowerPoint
• Excellent search skills and ability to write abstracts
• Familiarity with professional services environment
• Excellent written and verbal English communication skills
• Good comprehension skills and attention to detail
• Ability to learn and use new processes and technology
• Understanding of basic business terminologies, Knowledge Services and its offerings
• Moderate industry & consulting service area knowledge and understanding of Knowledge Management systems - Intranets, Content Management Systems, Enterprise Search, People Directories, Social/Collaboration sites, etc.
• Excellent planning, organizational, and time management skills
• Fundamental analytical and conceptual thinking skills
• A track record of following through on commitments
• Ability to work independently, manage small engagements or be part of larger engagements
• Experience in secondary research will be an advantage
• Positive attitude and presence, ability to interact with senior professionals and deal with conflict in a mature and professional manner

How to apply

To apply for this role, just click on the Apply button, which navigates to the career section where the application can be submitted easily.

Deloitte is an incubator for exceptional talent and leadership. They invest in talented, creative, and innovative people like you. Through its campus connect programs they reach out to campuses across discipline and across the country. The company looks for young talents who have an analytical mind, can articulate their thoughts with confidence and logic, and can think out of the box.

The primary recruitment process for fresher include:

• Written Test
• Versant Test
• Group Discussion /JAM Test
• Interview Process
• Technical Interview
• HR Interview