Learning Operations - Analyst/Senior Analyst

Position Summary

Learning Operations - Analyst / Senior Analyst

Are you someone who is passionate about learning, is a life-long learner, and has demonstrated the drive, desire, and commitment to a long-term plan in this area. You will be a member of the Core Talent Services – Development – US Learning Delivery team working with various Centers of Excellence and their managers to support the learning and development needs of the various businesses across US offices.

Work you’ll do

• Your job role includes supporting all learning administration and operations work:
• Support learning projects and project management learning programs in the US
• Manage learning communications, mailers invites etc.
• Provide reports, analysis, dashboards on enrollments, completions and  other learning-related reports
• Manage and update trackers, content, documentation and databases
• Support program planning, identify processes to help with the smooth execution of the learning events/program
• Manage learning mailboxes, respond to learner queries of non-technical in nature via Case Management system in SalesForce
• Liaison with Technology teams, Catalog Team, Compliance, Event Management teams, External Learning Vendors and other Talent teams to support learning processes
• The work requires that you work at 2 PM -11 PM India Time

The team

CRM team is the backbone of all of the learning support activities that happen before, during and after the delivery of the programs. Our team is involved in the planning process and is extensively relationship-driven. Customer trust is the key element for the success and smooth running of Learning Delivery Operations. As a CRM specialist, you will be required to build relationships with your stakeholders and US counterparts as the nature of the function is 1-1

Qualifications Required:

• Any Bachelors Degree
• Proficiency with computers and applications – email, MS Word, PPT
• Intermediate excel skills
• Experience in working with US stakeholders/customers will be preferable

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Benefits

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Our people and culture

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Professional development

You want to make an impact. And we want you to make it. We can help you do that by providing you with the culture, training, resources, and opportunities to help you grow and succeed as a professional. Learn more about our commitment to developing our people.