Your role
- The apprentice will ensure Deutsche Bank's service standards are met in customer service at branches.
- They will ensure compliance with audit guidelines from both external and internal auditors, processing transactions without errors.
- The role involves following established processes and internal security standards.
- The apprentice will strictly adhere to internal and external guidelines, including KYC and Anti-Money Laundering regulations.
- They will handle customer queries and complaints, ensuring complete resolution.
- Responsibilities include scanning documents and transactions, managing complaints, and maintaining the branch lobby.
About you
- The candidate should have a good knowledge of Excel, Word, and PowerPoint.
- Excellent communication skills are essential.
- A bachelor's degree from an accredited college or university is recommended, with a minimum graduation in any stream.
Compensation & benefits
The role offers competitive financial compensation and a supportive work environment.
Training & development
- Deutsche Bank provides training and development to help apprentices excel in their careers.
- Coaching and support from team experts are available.
- A culture of continuous learning is promoted to aid career progression.
Career progression
Upon completion, candidates can expect opportunities for growth and development within Deutsche Bank, with potential for advancement in various roles.