Associate Analyst - Knowledge Management

Job Description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Digital Producer – Associate Analyst

Function: Knowledge Management

Job Summary:

The Digital Producer is responsible for the publishing of content across internal and external knowledge sites and supporting the content management needs of one or more communities within the firm.  This involves applying firm web publishing templates and standards to production-ready content and the use of global processes and systems that comprise the firm's content management infrastructure.  

The primary objective for this role is to ensure that optimized content is delivered to practitioners at the point of need via the most relevant internal and external sites.  The production process includes enhancing content copy, publishing web pages and documents, selecting and optimizing graphics/imagery as relevant, content migration, sanitization of shareable knowledge assets, content quality review, compliance with web templates, and EY visual brand identity and site standards.

Essential Functions of the Job:

• Performs web publishing, selection and optimization of graphics/imagery as relevant, content migration, sanitization of shareable knowledge assets, and compliance with web templates, EY visual brand identity and site standards. 
• Reviews and edits document information forms for consistency and accuracy of information. 
• Utilizes technical ability and manages content updates received from a Lead producer and, with minimal instruction, makes the necessary, corresponding changes (edits, document additions, document removals) in Microsoft SharePoint or web-based content management system. 
• Communicates status effectively with team leaders keeping them apprised of project status. Identifies problems. Propose potential solutions and best practices. Seeks guidance when necessary. 
• Follow instructions as per request, respond to basic requests and involve other appropriate team members and seek guidance where appropriate.
• Contributes actively and shares insight in team discussions.

Decision-making Responsibilities: 

• Ability to prioritize own work effectively. 
• Ability to identify and communicate problems. 
• Able to respond appropriately to routine and non-routine requests. 
• Creative and efficient in using web-publishing and formatting tools. 
• Responsible for applying general presentation guidelines, such as when and how to create hyperlinks among documents. 
• Performs work independently, with a moderate level of review, and is assigned to projects of moderate complexity and visibility, as well as projects requiring planning and coordination.

Knowledge and Skills Requirements:

• Strong communication skills (both verbal and written) are required. 
• Strong attention to detail.
• Must be able to work independently, complete multiple tasks and meet deadlines in a fast-paced, changing environment.
• Good project coordination and time management skills. 
• Ability to adapt to changing priorities and work in a team environment. 
• Experience of working on Microsoft SharePoint or similar content management systems is required.
• Proficiency with MS Office tools (Word, Excel, IE), as well as a comfort level with technology. 
• Good knowledge of web/production technologies such as HTML, XML, JavaScript, and CSS is required.
• Ability to create and modify basic graphics/images using Adobe Photoshop
• Able to create website layout/user interface by using standard HTML/CSS practices
• Basic knowledge of SharePoint functionality with forms, web parts, and application technologies
• Understanding of UX and Design Thinking practices
• Must perform with a high degree of accuracy.
• Ability to work independently with only periodic updates to supervisor.

Education:

• Bachelor’s degree or equivalent job experience is required

Experience:

•  0-1 year of relevant work experience

EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.