Associate Relationship Support Manager

Job Description

The health and safety of our employees and candidates are very important to us. Due to the current situation related to the Novel Coronavirus (COVID-19), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.

Business Banking:

Through Business Banking our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to-end solutions designed to help small and large businesses reach their potential.   

Job Introduction:

We are looking for a professional who will handle the service-related queries for portfolio clients

Principal Responsibilities:

• Providing excellent service to the BB Customers by managing their Transactional, AC Servicing, and HSBC NET set up Trade net requirements, and all other service requirements of the Transaction banking & lending customers post account opening.
• Managing regulatory submission, deadlines, communication, recording, and managing internal Complaint management procedures, and policies about Client servicing and banking servicing needs.
• Liaising with the internal product partners, operations, and stakeholders for executing the Customer servicing and Transactional requirements. Key to be part of Digital migration of customers from manual mode.
• Managing the client expectation and servicing with customer-centricity is the key responsibility.
• Adhering to all internal processes, procedures, SOP, and Compliance guidelines applicable to the above role.

Requirements:

Minimum Graduation or as required for the role, whichever is higher