Processor Account Servicing and Maintenance (Rolling Intake)

About HSBC

HSBC is one of the world’s largest banking and financial services organisations. They serve approximately 39 million customers through its global businesses: Wealth and Personal Banking, Commercial Banking, and Global Banking & Markets. 

Your role

Role purpose:

• Responsible for the management and execution of client-related service events through the life-cycle of a client’s relationship with HSBC for Corporate Banking lines of business
• Responsible for managing all aspects of operational additional services for an assigned portfolio of corporate clients and ensuring high quality of service delivered at all times
• Act as a Focal point of contact for clients and internal colleagues. Work with various middle/back offices to ensure smooth delivery of client solutions and efficient feedback to client inquiries
• Ensure the process and the procedure followed is aligned with BRCM and Global Standards procedure at all-time including adaptability to any change in process and procedures

Principal responsibilities:

The job holder will be required to process instructions to amend, cancel, or close existing products or services and/or the administration of products. They may lead remediation activity relating to Customer Due Diligence (CDD), FATCA/CRS, Credit administration, payments and Know Your Customer (KYC) checks. 

Key tasks carried out by this category will include  the following: 

• Ensuring the team delivers in line with its demand statements
• Planning and prioritization of day-to-day services across the team
• Supporting the implementation of change programs that impact the direct team or process
• Maintaining Operating Procedures in accordance with the Business Service's Operating Model and local requirements
• May lead remediation activity relating to Customer Due Diligence (CDD), credit administration, payments and Know Your Customer (KYC) checks 

Impact on the business:

• Work closely with client managers and relationship managers in the team and support them in completing all service-related queries 
• Deal independently with e-mail or telephone inquiries from customers and liaise closely with other HSBC departments and branches in answering/resolving customer queries/issues. Proactively follow up on outstanding matters 

Customers / Stakeholders

• Support Relationship Managers in the team by undertaking ad hoc tasks assigned to them
• Interact with risk stewards to seek guidance on specific issues related to services
• Provide timely responses to client queries 

Leadership & Teamwork

• Active collaboration with internal stakeholders to orchestrate the process, sharing knowledge and information to ensure service excellence at all times
• Demonstrate proactivity and self-initiation, working with limited oversight
• Promote high engagement, motivation levels and adherence to Group values
• Create a robust team environment where skills and knowledge are openly shared to achieve team and business goals including embedding the best place-to-work environment
• Support the team as a fungible resource as and when required 

Operational Effectiveness & Control

• Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators
• Uphold the highest level of integrity and act as a role model for all HSBC values and business principles
• Demonstrate a commitment to excellence and perform to the highest standards
• Protect sensitive customer and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy.  Be vigilant in driving staff behavior in an aligned fashion, holding them accountable for any violation of policy.
• Identify and progress any service improvement and process improvement opportunities

Training & Development

You will be able to develop your own professional networks with clients and colleagues around the world. You may also have the opportunity to develop your skills and gain experience in another country through one of their international assignments, which typically range in length from three months to three years. The International Management Programme offers highly talented employees the chance to pursue an internationally mobile career in a variety of roles and locations.

Benefits

HSBC's approach to remuneration consists of four main elements:

• Fixed pay
• Annual leave
• A range of benefits, which may cover areas such as work-life balance, insurance and savings, health and personal development
• Employee share plans and discretionary pay awards based on performance

Career Progression

HSBC recognizes that the talent and diversity of people are the foundation of success, so it is committed to helping develop personal and professional skills in order to bring out your strengths and opportunities to grow.

Work-Life Balance

As part of the Bank's commitment to an open, supportive and inclusive working environment, HSBC recognises that each employee has different personal circumstances and wants a suitable work-life balance. The Bank supports its staff to adopt flexible and alternative ways of working where possible, including working from home and different hours.

Culture & Vibe

HSBC has a purpose of opening up a world of opportunities. That means celebrating differences and building a culture where everyone feels included, valued and respected. They believe everyone should have the freedom to be themselves at work and encourage their colleagues to be active allies and to speak up if they have concerns. The Bank works with global employee networks to create an environment where everyone feels included and supported.

About You

Basic requirements:

• Graduate
• A high level of communication/coordination skill is also required as the jobholder must interact with both clients and internal departments (i.e. Client Management) 
• Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

How to Apply

To apply for this position, just click the "Apply on employer site" button below, which navigates you to the careers page where the application can be submitted directly.

Sources

• https://www.hsbc.com/careers/life-at-hsbc/benefits
• https://www.about.hsbc.co.in/
• youtube.com