Phone Banking Officer - Bhubaneswar

Job Description

As a Phone Banking Officer, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey and service their banking, financial, and investment need. The phone banking officer is responsible for resolving customer queries over the phone on a day-to-day basis, providing efficient service, providing customers with relevant products and service information, and cross-selling various banking products to our existing customers. To do so, it is imperative to develop a thorough understanding of the customer''''s profile, demographics, banking behavior, and portfolio. Hence, this role will also require you to have a flair for identifying sales opportunities and driving revenue, while keeping NPS at the core of your engagement.

Background: ICICI Bank Phone Banking offers several facilities, which enable the customer to do several of their banking activities from the comfort of their premises. The Phone Banking Officer is responsible for providing good service to customers regarding any of their banking, financial, and investment needs.

Purpose of the Job: The position will be responsible for resolving customer queries over the phone on a day-to-day basis thereby providing efficient customer service. Does this position also require crossing? sell-banking products to our existing customers over the phone.

Responsibilities

• Handling and resolving customer complaints/ queries over the phone
• Providing customers with relevant product and service information
• Cross-selling various banking products to customers over the phone

Requirements

• Fluency in spoken English & Hindi language
• Open to work in rotational shifts
• Passion (Constantly raises the bar for self & team, has a strong execution bias, takes initiative even in the face of significant difficulties)
• Customer First (Leverages every customer interaction as an opportunity to make an impact, consistently seeks to understand customer needs, is accessible and responsive)
• Fresh graduates can apply for this role.