Relationship Manager - Retail Banking

About ICICI Bank

ICICI Bank is a leading private-sector bank in India. ICICI Bank has a wide range of banking products and financial services for corporate and retail customers through a variety of delivery channels and its group companies. ICICI Bank offers a wide range of net banking services and personal banking services like accounts and deposits, cards, loans, insurance, and investment products to meet your banking needs.

Your role

• As a Relationship Manager, you get an opportunity to engage with high-value customers of ICICI Bank and offer 360 degree-banking solutions.  
• You are responsible for developing, and expanding the ICICI Customer family, by providing unique, fair, and optimum solutions considering the evolving needs of customers.
• Through your superior service as a one-point of contact, you would get an opportunity to position ICICI Bank as the bank of choice amongst customers.
• As a relationship manager, you would be required to continuously understand the evolving customer preferences, and market trends and identify new opportunities for the growth of your portfolio.
• The role requires you to collaborate seamlessly across teams at ICICI Bank to offer superior service and ensure a quick turnaround time for all customer queries and requirements. 
•  As a relationship manager, you understand the fundamental drivers of the market, business, customers, and competitors.
• Your insight is critical to making the right decisions in the pursuit of long-term customer and business value. 
• They are seeking a qualified relationship manager to extend the market reach through expert discovery and exploration of new and untapped business opportunities and relationships.  

A few of your daily activities may include

•  Monitor and evaluate industry trends and customer drivers
• Collaborate frequently with internal stakeholders to work towards the right solutions and market strategy
• Manage proposal response process
• Generate new leads, identify and contact decision-makers, screen potential business opportunities, select the deals in line with strategies, and lead and facilitate pitch logistics
• Develop and implement overarching sales and customer relationship strategy, sales processes, and structure
• Support deal structure and pricing with business value analysis

Training & development 

ICICI Bank provides diversified opportunities for freshers as well as for experienced levels by offering certified courses and leadership programs at various levels. It is the best place for freshers to work and get updated with the latest Fintech applications. ICICI Bank offers several paid leadership and training programs to attract young talent interested in a career in the banking sector.

Benefits

ICICI Bank provides the following benefits.

• Job training 
• Health insurance
• Soft skill Training
• Work from home
• Free Transport
• Team Outings
• Cafeteria
• Child care
• Education Assistance
• International Relocation
• Gymnasium
• Free food

Career progression

The various leadership development programs like the Business Leadership Program, Probationary Officer Program, and Relationship Officer Academy introduced by ICICI Bank have diversified openings for the selected applicants. Whoever completes their training will be absorbed at ICICI Bank at a manager band 1 level followed by selection. ICICI Bank also provides opportunities for summer internships and encourages women through special recruitment drives.

Work-life balance

ICICI Bank has flexible work timings and this is a desk job. Work days are usually from Monday to Friday with flexible work timings. A culture of giving freedom and authority to take decisions got an opportunity to work with positive people, work-life balance is also very cool, regular events every now & then, an early chance to lead a team.

Culture & vibe

ICICI Bank provides a good working culture and strong working policies for its employees. It has a friendly environment and is the best place to start a career in the banking sector. At ICICI Bank, one-third of the workforce is fueled by women. The several benefits that a woman enjoys in a progressive work culture are:

• Freedom from discrimination and harassment, as well as protection from it.
• Opportunities to excel in their career path.
• Extended liberal policies such as maternity leave, child care leave, fertility leave, and adoption leave.
• Security protocol as well as self-defence training.
• Convenience and safety from pick-up and drop-off facilities.
• Addressing Emergencies through the Quick Response Team Initiative (QRT)

It also provides performance bonuses, retirement plans, pension plans, and employee discounts for its dedicated employees.

About you

To apply for this role, you should have:

Educational Qualifications

• The candidate should have a Post-Graduate/MBA degree from a leading institution with specialization in any stream; Or a Graduate degree with experience in relationship management

Experience

• The relationship Manager shall have an overall experience of 0-5 years in sales and relationship management in any industry. Experience in Relationship Management in Banking, Financial Services, and Insurance (BFSI) will be preferred
• Should have the ability to build relationships and understand banking requirements
• Orientation to learn about various products and financial offerings
• Orientation to build and develop customer relationships
• Ability to work in cross-functional teams
• Strong communication (both oral and written) and negotiation skills
• Attention to detail
• Should have an orientation to learn

How to apply

To apply for this role, just click on the Apply button, which navigates to the career section where the application can be submitted easily.

The hiring procedure generally varies according to the job. However, the basic structure of the recruitment process at ICICI Bank is as follows:

• Application
• Shortlisting
• Personality Profiler
• Documentation
• Interview
• Offer