E-Relationship Manager - MBA Fresher

About ICICI Bank

ICICI Bank is a leading private-sector bank in India. ICICI Bank has a wide range of banking products and financial services for corporate and retail customers through a variety of delivery channels and its group companies. ICICI Bank offers a wide range of net banking services and personal banking services like accounts and deposits, cards, loans, insurance, and investment products to meet your banking needs.

Your role

• Build and deepen relationships with customers to achieve an increase in the share of wallet and revenues through the phone channel
• Provide professional customer service to achieve high customer satisfaction and retention which should result in a high Net Promoter Score
• Have complete knowledge of the customer base in terms of the profile, demographics and assets in the bank
• Serve as one-point contact to the mapped customers of the bank
• Cross-selling and Up-selling of products and services for both new and existing customers
• Providing advisory for various products offered by Banks to enhance relationship value
• Develop and maintain banking relationships with a select group of customers through individualized customer service
• Generate new business to achieve defined targets in terms of the customers, volumes and revenue for the segment
• Achieve the budgeted targets through PPOP(Pre-Provisioning Operating Profit)
• Ensure coverage of customer base by business plans
• Expand the base of new customers through referrals from existing customers

Training & development 

Nurturing young talent and training bright minds from diverse educational backgrounds to become bankers, has been a key differentiator for ICICI Bank. They provide diversified opportunities for freshers as well as for experienced levels by offering certified courses and leadership programs at various levels. It is the best place for freshers to work and get updated with the latest Fintech applications. They offer several paid leadership and training programs to attract young talent interested in a career in the banking sector.

Benefits

Benefits offered to its employees include;

• Job training
• Health insurance
• Soft skill Training
• Free Transport
• Child care
• Education Assistance
• Gymnasium
• Free food

Work-life balance

ICICI Bank provides a safe and fun work environment for its people. They take care of their employee's well-being with various leave policies. They have paid time off policies and other leave policies to help you during emergencies, you can plan your days off accordingly. Work days are usually from Monday to Saturday with alternate Saturdays off (flexible timings).

Culture & vibe

ICICI Bank provides a good working culture and strong working policies for its employees. It has a friendly environment and is the best place to start a career in the banking sector. At ICICI Bank, one-third of the workforce is fueled by women. The several benefits that a woman enjoys in a progressive work culture are:

• Freedom from discrimination and harassment, as well as protection from it.
• Opportunities to excel in their career path.
• Extended liberal policies such as maternity leave, child care leave, fertility leave, and adoption leave.
• Security protocol as well as self-defence training.
• Convenience and safety from pick-up and drop-off facilities.
• Addressing Emergencies through the Quick Response Team Initiative (QRT)

About you

To apply for this position, you must have

Skill Set:

• Ability to manage relationships to improve the relationship value of existing Clients
• Aptitude towards delivering high-quality customer service with good organizational and interpersonal skills
• Excellent communication Skills
• Self-driven with a Sales bent of mind

Qualification:

• MBA Fresher

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.