Solution Manager - Rural & Inclusive Banking Group

Key Responsibilities

The Solution Manager is responsible to nurture and develop customer relationships. The key areas of responsibility include:

• The position will be responsible for conceptualizing, incubating, and executing the vision of the RIBG business
• Designing and implementing effective products based on customer and market requirements
• Consolidate information into cohesive and insightful analytical reports for use in decision-making. Identify opportunities for improving business processes through detailed and thorough root cause analysis. Driving new opportunities based on customer and business data
• Responsible for new client acquisition and managing the overall client relationship
• Continuous monitoring of the existing customer portfolio
• Ensure timely servicing of interest by customers and maintain portfolio health
• Provide complete and comprehensive information on various products, and services offered by the Bank and ensure the best services are provided to them
• Portfolio and delinquency management
• Resolution of customer queries and escalations

Education and Experience

The Candidate should have a post-graduate/MBA degree from a leading institution with specialization in any stream. Freshers are eligible for this role.

Key Skill Set

• Good communication and Strong sales and relationship management skills
• Excellent negotiation and persuasive skills
• Ability to negotiate and interact with people
• Ability to understand processes and products & use that knowledge to add value to the customer
• Basic credit knowledge to understand the business of the customer and assess his bank funding requirement (Working Capital/ Term loan)