Business Analyst

Job Description

As a Business Analyst, you’re directly responsible for the delivery of features and capabilities of the AO Platform, in partnership with the product team, triad and cabinet into production, and in accordance with predicted timelines in order to meet customer expectations.  

Specific responsibilities include: 

Grooming of an initiative into specific business requirements which will include: 

• Research and analysis of existing capabilities in order to appropriately leverage or supplement them with new requirements.
• Research and analysis of production defects, control breaks, and monitoring gaps.
• Establish an understanding of customer needs in order to adequately define and prioritize requirements. 
• Partner with LRCC representatives to ensure requirements meet legal, control and risk standards.
• Collaborate with DCE partners to ideate on user experience, create conversational flow diagrams and user interface specifications.
• Componentize initiatives into executable Epics that will deliver business value to a customer within one release.
• Define and write Stories for collaboration with tech partners that will deliver against requirements within one sprint.
• Assist in testing and production validation of the delivered stories.

Drive timely delivery of owning initiatives through the following: 

• Collaboration and awareness of established target dates for customer readiness of initiative
• Ensure grooming of Epics and Stories are completed timely in order to meet sprint goals and release goals.  
• Participate in technical desk checks with software developers and QA partners in order to iterate on requirements and acceptance criteria, leading to defect mitigation and efficiency of requirements delivery.
• Direct UAT partners on testing goals and timelines in accordance with release timelines. 
• Be accountable for defect resolution through prioritization and defining criticality using analytic metrics and severity guidelines, ensuring timely resolution or risk acceptance while mitigating customer impact.  
• Manage requirements associated with the customer rollout approach of new capabilities.  

Own the customer experience of implemented features and capabilities:

• Ensure feature/capability is properly validated at time of release
• Participate in monthly control checks ensuring continued feature/capability accuracy either through automation or manual checks
• Escalate and prioritize any production defects in accordance with the level of severity and criticality of the defect, including participation and oversight of production triage, mitigation and remediation.  

Business Analyst - Platform

Participate in the Agile scrum ceremonies in order to achieve the above: 

• Daily Standup with Scrum Team
• Desk Check Review
• PO Sign-offs
• Defect Review sessions
• Backlog refinement / Epic refinement sessions / Story refinement sessions
• Sprint Reviews
• Sprint Retrospectives

Qualifications:

• 3+ years of product management, business analysis or relevant experience as well as a record of individual technical achievement
• Experience with agile product development and software delivery lifecycle
• Expertise in business requirements writing and communication.
• Effective communicator with excellent written communication skills
• Proven track record of delivery and new product feature creation
• Ability to prioritize projects and efforts according to business needs and industry trends
• Familiarity with the business services and offerings associated with Chase
• Ability to influence people at all levels across a broad variety of job functions
• Demonstrated ability to manage tight delivery timelines and calmness under pressure
• Commitment and self-motivation suitable to a start-up team
• BA or BS in applicable field of study

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team

Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits.  You’ll support the delivery of award-winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next-generation banking technology solutions to better serve our clients and customers.