Business Analyst Collections

About Us

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. At the heart of everything we do is a technology function made up of over 50,000 technologists in more than 60 countries globally, spanning all lines of business and enterprise functions. The Global Technology (GT) function delivers market-leading technology capabilities with speed for our customers, clients, employees, and communities in a secure, stable, and scalable way.

About Collections team

The Collections Dialer COE team services various requests of Card & Consumer banking for ceasing & desist, bankruptcy, general correspondence, account record request, attorney representation, fulfillment & estate handling.

Key Responsibilities

This role will be part of the Collections Dialer COE

The candidate will be expected to:

• Re-Engineer Existing reports as per business needs.
• Use Reporting Tool to rapidly generate impactful, interactive visualizations
• Take the lead on the visual design for projects to ensure by using best practices and that dashboard are as usable, elegant, and informative as possible
• Own dashboard projects from start to finish, collaborate with other team members in a dashboard advisory capacity
• Regularly demonstrate and implement the numerous capabilities of SAS and SQL such as multi-source data pull, data blending, table calculations, advanced calculated fields, advanced statistical analysis, guided analytics, custom coding, etc.
• Exhibit thought leadership and demonstrate analytical thinking to drive insights from data
• Identify new opportunities to bring new process improvements.
• Recognizing areas for automation.
• Quickly assesses the big picture in complex situations and identifies what is critical
• Analyzing the data to identify trends and share insights. 
• Support internal and external processes and workflows, suggest improvements based on data analysis, and provide insights into the enterprise operations.
• Work with business domain experts to identify data relevant for analysis
• Extract reports/ data, analyze and provide recommendations for the project undertaken

Qualifications

Strong technical expertise in Microsoft, SAS, or SQL.  Technical expertise in Caltech, On-Q, UIP, ALM, and Genesis. Detailed understanding of strategy and compliance requirements.  Ability to analyze and communicate system and data variance explanations. Ability to develop innovative technical solutions to meet business objectives.  Strong verbal and written communication.  Strong analytical skills.

• Recommends and implements process changes to improve services and systems
• Supports business processes and works in a specialized function/role
• Has specialized functional or technical SAS or SQL knowledge
• Applies applicable theories and concepts to interpret data or observations to make conclusions
• Manages the testing and provides specialized technical knowledge for platform upgrades, build changes, and ALM software changes
• Provides analysis of all strategy changes to identify and mitigate deployment-related production impacts
• Executes change control requests for strategy changes, new campaigns, and system modifications
• Development of  recommendations to strengthen internal controls and improve operational efficiency
• Engage with Control partners and line of business leaders to implement changes for control and audit-related initiatives
• Development, testing, and implementation of projects related to Call Center technology and Compliance/Regulatory matters
• Create and/or maintain procedures, process flows, change control, and strategy documentation