Transaction Specialist

About J.P. Morgan

J.P. Morgan serves four main client segments: corporations and institutions, governments, high-net-worth individuals, and retail clients. It offers clients a wide range of products and services, including investment banking, treasury services, asset management, and commercial banking. The firm has a strong presence in all major financial centers worldwide.

Your role

This position is responsible for enhancing the customer experience through researching and resolving Chase ATM-related customer claims, ATM deposit processing cash outages, ATM deposit processing diverted items, and payment exceptions. It requires research and decisions on a customer's claim whether to confirm or reverse the temporary credit given to the customer. It requires strong analytics and decision-making skills as we need to identify & report fraudulent activities and also analyze ATM Exception trends; which helps the bank to reduce losses.

• Responsible for checking ATM G/L outages & making necessary adjustments by contacting clearing partners (Branch and vendor).
• Responsible for risk management with settlements as need to research and make decisions on customer claims
• Eye for detail is required as the need to work on high-dollar-value claims
• Responsible for analyzing and resolving exceptions and out-of-balance conditions of Chase ATMs
• Ability to work on multiple applications & understand the transaction details and derive meaningful information
• Review and make decisions on ATM check deposit claims according to bank guidelines
• Research on the ATM Payment Process exceptions according to bank guidelines
• Research and report Fraud trends by doing detailed research on customer accounts as well as verification of ATM deposits
• Ability to prioritize the work on aging requests as per Reg-E, & Reg-C guidelines provided by the Federal Government
• Analyze cases and apply resolution methods as per SOP guidelines
• Assist co-workers with job assignments as needed
• Refer and transfer complex issues/inquiries to the Subject matter expert and team Leader.

Training, development & rotations

J.P. Morgan has the opportunity to develop your career through a broad scope of engagements, mentoring, and formal learning. That’s how J.P. Morgan develops outstanding leaders who team to deliver the promises to all the stakeholders, and in so doing, play a critical role in building a better working world for the people, the clients, and the communities. Sound interesting? Well, this is just the beginning. Because whenever you join, however long you stay, the exceptional J.P. Morgan experience lasts a lifetime.

Salary & Benefits

The annual salary for this role can range from INR 4.0 to 5.0 LPA (Source: Ambitionbox). Below are the employee benefits at J.P. Morgan:

• Health care and insurance etc.
• Employee Program
• Wellness Program
• Retirement Savings Plan
• Family Care

To learn more about their benefits click here

Career progression

The Credit Risk Analyst will be exposed to credit and risk management activities, as well as various corporate and investment banking products. Throughout your experience, you will hone your corporate finance and credit underwriting skills to build your career in the financial services industry.

Work-life balance

J.P. Morgan is the place where you can work with individual customers, small businesses, corporations, financial institutions, non-profits, and governments. The scale of their business provides you with amazing career opportunities. Discover your personal potential and your professional possibilities. Work days are usually from Monday to Friday (Flexible Timings).

Culture & vibe

J.P. Morgan is a great place to work for someone who wants to be challenged, have the opportunity to grow, and work with some of the most brilliant people in the industry. They are dedicated to creating a workplace where everyone feels welcome. Here, you will join inclusive teams that give voice to diverse perspectives, act fairly, and care about helping each other.

About you

To be an attractive candidate, you should have knowledge of the following competencies:

Qualifications:

• Graduate in Commerce (Preferred) or Graduate in any stream with 0-2 Years of experience 
• Understanding of Exception Research & Accounting Knowledge
• Good Oral & written communication skills
• Strong decision-making, Analytical, and Prioritization Skills
• Adaptable to change
• Attention to detail
• Ability to work as a team

How to apply

To apply for this role, just click on the Apply button, which navigates to the career section where the application can be submitted easily.