Executive- Advisory Operations

About this opportunity

We are recruiting for an Executive in the Advisory Operations team to support resource management and workflow allocation.

Responsibilities

• Good understanding of resource management (RM) tools (IEX, ASPECT / EWFM, Blue Pumpkin, etc…)
• Use of Tools to update schedules, reconcile booking requests, update absence, terminations and create placeholders for new employees  
• Ability to support resource management queries through skill searches on the tool & stakeholder connect
• Track resource availability
• Reporting – on Intraday / Workflow management
• Work with delivery to ensure updates to skillset tool
• Process Documentation & Change Management – Adhere to process documents and ensure updates based on changes
• Strong understanding of key metrics within WFM
• Data retention & management in line with prescribed guidelines

Technical skills

• Intermediate Microsoft Excel 
• Basic knowledge of Word and PowerPoint
• Knowledge of the following will be an added advantage
• Database Management
• Knowledge of RM tools (EWFM/Aspect, IEX, Blue pumpkin) and workflow tools like Avaya/CMS Supervisor

 Behavioral/team skills

• Striving for quality and precision
• Excellent written and verbal communication skills
• Strong time management skills to meet challenging timelines
• Flexibility to adapt to working hours and work environments
• Ability to build and maintain relationships within the team and other departments