Support Engineer Internship

About Microsoft

Microsoft develops, manufactures, and licenses computer software, consumer electronics, personal computers, and services. Its best-known software products are the Microsoft Windows line of operating systems, the Microsoft Office suite of productivity software, and the Internet Explorer and Edge web browsers.

Your role

At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You’ll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology. The internship is designed not only for you to do great work with the opportunity to learn and grow, but to experience its culture full of diverse community connections, executive engagement, and memorable events

Responsibilities - 

• To most of the customers, a support engineer is the face of Microsoft. But what does it take to be the face of Microsoft and do your job well? The role of the support engineer is complex and it requires a passion for customers, a passion for technology, and a passion to grow and learn constantly.
• A support engineer does not only resolve a customer’s issue. They resolve the customer’s issue and build loyalty with the customer. Each customer that they help is an opportunity to create a loyal customer and for that customer to in turn become an ongoing Microsoft advocate. The company is looking for engineers who can demonstrate the ‘trusted advisor’ mindset and believes in providing high-quality experiences to our customers.
• A Support Professional is responsible for providing quality support to its customers with a high degree of customer satisfaction; provide responsive and reliable technical solutions and information to Microsoft customers.
• Support Engineers Individuals are required to have advanced communication and problem-solving skills and will be working in a global technical support environment that would need to work in different Shift timing.

Training, development & rotations

The company's growth mindset culture begins with valuing learning over knowing-seeking out new ideas, embracing challenges, learning from failure, and improving over time. To support this culture, they offer a diverse range of learning and development opportunities. They believe training can be more than formal instruction, and their philosophy focuses on providing the right learning, at the right time, and in the right way. Opportunities include:

• Personalized, integrated, and relevant views of all learning opportunities on Microsoft Learning and LinkedIn Learning.
• In-the-classroom learning and sharing with learner boards.
• On-the-job “stretch” opportunities for advancement.
• Frequent promotion opportunities.
• Coaching on career development through ongoing manager connections.
• Customized manager training to enhance coaching and mentoring skills.

Employee Benefits

• Industry Leading healthcare
• Paid time off
• Family benefits
• Savings and retirement
• Perks and discount programs
• Development opportunities
• Opportunities to network and connect
• Giving programs

Career progression

Every year, thousands of university students from every corner of the world join Microsoft. You bring your aspirations, talent, potential—and excitement for the journey ahead. The internship experience brings interns from around the world together to connect, collaborate and co-create virtually to make a difference and impact the world.

Microsoft internships will be built for in-person and virtual experiences. The hybrid-by-design approach at all its locations around the world will provide a high-quality experience while keeping the health and safety of employees, interns, and their families as their highest priority.  

Work-life balance

Work days are usually from Monday to Friday (Flexible Timings). They also promote hybrid work culture depending upon your job role.

Culture & vibe

At Microsoft India Development Center, they strive to create an inclusive environment that is stronger for the diversity of its people. This in turn helps them understand the world better and deliver meaningful solutions and experiences.

Several groups have been designed to provide career development, support, mentoring, and assistance in activities promoting cultural awareness. These programs include service to the community, speaker series, celebration of diverse backgrounds, and development conferences.

About you

To apply for an Internship, you must know and desired key skills as stated below;

• Bachelor's degree in engineering, computer science, or a related field with a Minimum CGPA of 8/10
• Good to have Microsoft Technology Certifications. (.Net, Azure)
• Fluent in verbal and written English
• Deep understanding of markets, customers, and related technology

 How to apply

To apply for this role, just click on the "Pre Register" button, so that you will be notified when the position is active and open for the application process.