Job Description
Soft Skills
- Leadership - handle technically challenging and politically sensitive customer situations
- Strong communications skills – Excellent spoken and written English communication skills
- Effective, polished interaction with the customer to gather information quickly; explain customer responsibilities in resolving the issue; communicate next steps and status, and inspire confidence
- The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
- Demonstrable troubleshooting skills
- Cross-team collaboration
Required Experience: Min 2 years+
Notice Period: 15 - 30 Days
Location: Hyderabad