Customer Support Executive

Job Requirement

• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. -  Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications. - Follow up to ensure that appropriate actions were taken on customers' requests.  - Refer unresolved customer grievances or special requests to designated departments for further investigation
• Minimum 1-2 years of experience in customer service -  12th graduation is mandatory  - Excellent written and verbal communication  -  Ability to work with a team and must be comfortable in a high volume environment - Immediate joiners preferred - Prior Sales experience