Technical Support Engineer

About Zoho

Zoho primarily invests in product development and customer support for its web-based products and services. Zoho claims that its products, including the eponymous Zoho Office Suite, are used by more than 60 million people worldwide. Zoho traces its corporate heritage to AdventNet Inc., which was established in 1996. The company rebranded in 2009 as Zoho Corporation and became the umbrella company for three divisions.

Your role

• Provide voice-based support to international/domestic customers over phone (Inbound and Outbound).
• Should be able to build a rapport with the customer, with clear and confident communication.
• Focus to be on customer satisfaction and first-time resolution.
• Engaging with the technical team for providing faster resolutions to technical issues.
• Working closely with the technical content team to identify gaps in the help module.
• Willingness to work in night shifts.

Training & Development

Zoho invests in high school students by training them to become engineers. More than 15% of the company's engineers graduated from the Zoho Schools of Learning. This level of investment creates a domino effect on communities-one that finds promising individuals while helping people at the same time. They truly believe in training, developing, and retaining their talent.

Salary & Benefits

The average Zoho Technical Support Executive salary in India is INR 4.8 Lakhs per year for employees with less than 1 year of experience. Their salary at Zoho ranges between INR 4 Lakhs to INR98 5.6 Lakhs per year. (source: AmbitionBox)

Benefits:

• Job Training
• Soft Skill Training
• Free Food
• Free Transport
• Gymnasium
• Health Insurance
• Work From Home
• Child care
• Education Assistance

Work-life balance

Work-life balance is rated 4.2/5.0 (source: AmbitionBox). Work days are usually from Monday to Friday. They have flexible work timings.

Culture & vibe

Zoho India’s inclusive workplace environment manifests through the understanding that being skilled doesn’t always require a college degree.

Some insiders, however, believe that the company can improve by having more friendly managers and a more collaborative environment. The workplace can be tough for someone who wants guidance before working independently. Zoho India welcomes anyone to apply for jobs at the company, even those without a college degree. While this is common among tech companies, only a few will readily admit that their skilled employees don’t have college degrees.

Zoho India welcomes anyone to apply for jobs at the company, even those without a college degree. While this is common among tech companies, only a few will readily admit that their skilled employees don’t have college degrees. Students shouldn’t mistake this acceptance as a sign of abandoning their studies. The stringent hiring process becomes easier when someone can draw inspiration from their school experiences.

How to apply

All open positions are posted on their career page. And all applications at Zoho must be submitted through their Careers page. To apply for this role, just click on the Apply button, which navigates to the career section where the application can be submitted easily.