Customer Service Officer - JioMart Operations

About Reliance Industries

RIL is the second most valuable company in India with a market capitalization of over $100 billion. They operate in five core businesses: Exploration and production of oil and gas, Refining and marketing petroleum products, Petrochemicals, Textiles &Retail.

Your role

Responsibilities:

• Ensure that all the leads that are generated through the founding partners are converted.
• Merchant Onboarding through D-KYC app.
• Device Kit Issuance to Merchant post documentation and security deposit.
• Activating Jio Demo SIM Card for Device.
• Current A/c opening under Jio Payments Bank.
• Training and Detailed demo on Jio Handheld) Visit 5 merchants daily for the first service visit as per the route plan for merchant engagement, driving transactions as per SLA, pushing trade schemes, B2B orders, and couponing.
• Monitor active vs onboarded merchants vs merchants doing their 100% business with new commerce.
• Ensuring Monthly Subscription from his set of merchants.
• Deployment of Marketing elements like POSM.
• Self-Care Agent (Preliminary Care along with Swipe stock of Device, battery, charger, etc.)

Training & development 

Reliance identifies and develops high-potential talent within the organization and provides them with accelerated learning and growth opportunities. There are various initiatives taken by the organization to achieve this, including on-the-job training, digital learning, coaching, and workshops.

Benefits

Benefits offered to its employees include;

• Education assistance
• Paternity leave
• Maternity leave
• Medical cover
• Relocation allowance
• Company leased vehicle

Work-life balance

At Reliance, work and life are but two sides of the same coin. While deep-seated values drive their work, world-class facilities, other benefits, and services enrich day-to-day lives on their campuses and workplaces. You will enjoy benefits that help you live a vibrant, happy, and healthy life and in many locations, you will have access to well-equipped gyms, fitness, and relaxation classes, as well as active sports and social clubs. They have flexible working hours with various leave provisions.

Culture & vibe

The culture at Reliance is that of a traditional Indian conglomerate. The company is family-owned and run by the Ambani brothers, Mukesh and Anil. The company has a diversified workforce with employees from all over India. The work environment is professional and disciplined.

About you

Education Requirement:

• HSC/SSC

Experience Requirement:

• 0 to 3 Years

Skills & Competencies:

• Concept Selling and influencing skills.
• Relationship Management
• Positive Attitude and passion to drive sales.
• Technology Savvy
• Familiarity with the local market and ability to relate to the local language of merchants.

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.